IT Support Analyst

WGM have a requirement for an IT Support Analyst to help bolster the existing IT & Digital Services team and provide additional IT service support provision across the business and will be based within our Glasgow head office on a hybrid working basis. The purpose of this role is to join a growing IT Team, helping deliver excellent IT Service to our customers. We are looking for someone to join the team with a can-do approach, technical experience, and exemplary customer service skills, * Provide 2nd line support to all staff across all WGM locations.

• Diagnose and resolve complex technical issues (including escalations from 1st Line)
• Configure and manage Microsoft 365 environments, including user management (Azure AD), Device Management (Endpoint Manager / Intune), Cloud Based Server Infrastructure (Azure), Endpoint Security & Compliance (Defender).
• Supporting collaboration tools such as MS Teams, OneDrive and SharePoint.
• Strong knowledge of networking - LAN / WAN / WLAN (experience with Meraki desirable)
• Working knowledge of backup technologies (Azure / Veeam desirable)
• Ability to introduce efficiencies through automation & scripting (PowerShell)
• Managing Service Desk tickets through ITSM tools
• Support the Infrastructure team in delivering IT Projects.
• End User troubleshooting leading to fault resolution.
• Build relationships with WGM Stakeholders and maintain excellent customer service throughout.

Do you have experience in WAN?, To be considered for this position you will have at least 2-3 years previous experience within a similar IT position, you will possess excellent communication skills and have the ability to work on your own initiative as well as part of team. The ideal candidate will have experience of configuring and managing a Microsoft 365 environment including User Management and device Management.

We offer a competitive package, including:

• 32 days holiday, increasing to 36 based on length of service.
• Enhanced pension scheme.
• Life assurance scheme.
• Salary sacrifice - (Electric vehicle scheme, annual leave purchase & cycle to work).
• Remote & hybrid working options (subject to role requirements).
• Enhanced maternity & paternity Leave.
• Company sick pay (available after qualifying period).
• Employee discount programme.

WGM Engineering is one of Scotland's leading engineering solution providers and performing responsibly is integral to our success and sustainability. We are committed to delivering projects and services whilst ensuring that we meet our customer and society needs, whilst managing the social and environmental impacts of our business. Since trading commenced in 1986, WGM has continued to develop its operations to adhere to the marketplace and client demand. This has been achieved by offering a unique and total service where Mechanical, Electrical and Civil Engineering disciplines are provisioned under the one roof. Aligning our three disciplines and our strategically located service centres offers a total turnkey solution to clients countrywide and ensures we are the number one engineering company of choice.