Implementation Lead

The Implementation Lead is responsible for managing the end-to-end delivery of the Case Management Solution (CMS) implementation projects. This includes scoping, planning, stakeholder management, and ensuring that workflows, processes, and system configurations are delivered to a high standard.

The role also includes hands-on configuration and development work to build client specific workflow automation, process configuration, template and document automation, and integrations setup as per the project scope and client business processes. The Implementation Lead is also required to provide post go live support to the client.

Key Responsibilities

· Lead CMS implementation projects from discovery to go-live.

· Manage scope, schedules, risks, and communication with clients and internal stakeholders.

· Conduct requirements gathering and map client processes into the CMS workflows.

· Oversee the build of workflow automations, templates, and system configuration.

· Coordinate Data Migration Specialists and Workflow Developers to ensure aligned delivery.

· Conduct client-facing workshops, check-ins, and progress reviews.

· Ensure implementation best practices are followed across all project phases.

· Maintain documentation, RAID logs, and project plans.

· Support UAT, end-user training planning, and go-live readiness.

· Provide post go live support to the client.

Do you have experience in SaaS?, · Proven project management experience within software or SaaS implementation.

· Strong understanding of legal case management workflows.

· Ability to translate complex business processes into system workflows.

· Excellent communication, presentation, and stakeholder-management skills.

· Experience using workflow or automation tools.

· Familiarity with API-led integrations and legal-tech environments.

· Experience developing Legal Case Management Solutions (CMS).

· JavaScript.

· Third Party tools, such as Zapier, TOCA, Power Automate and Postman.

· REST API (Proficient in C#, Python, Javascript, PHP or Python).

If you do not have all the above skills and experience, we would still be interested in hearing from you as we are able to provide training and development opportunities to grow within our teams

· Competitive Pay - Benefit from a salary that reflects your potential, with regular reviews to recognise and reward your progress.

· Annual Bonus - Get recognised for your hard work with a yearly company bonus.

· Career Growth - We're big on development. You'll have access to training, support, and opportunities to grow your skills and move up.

· 25 Days Off - Enjoy 25 days of annual leave, plus bank holidays, to relax and recharge.

· Pension Scheme - Plan for your future with our company pension.

· Friendly Vibes - Work in a supportive, down-to-earth team that's always ready to help.

· Health and Wellbeing - Take care of you with our private medical insurance, health cash plan, and mental health support whenever you need it.

· Modern Office - Our Sheffield office is secure, stylish, and comes with kitchen facilities and a coffee machine to keep you fuelled.

· Office Fruit - Tuck into our weekly delivery of fresh fruit as part of our employee wellbeing initiatives

· Free Parking - No need to stress about parking-we've got free onsite spaces.

Apply now and take your next step in the world of tech with etiCloud!

Job Types: Full-time, Permanent

Pay: £60,000.00-£75,000.00 per year

Benefits:

• Bereavement leave
• Canteen
• Casual dress
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance

Joining etiCloud Ltd isn't just about getting a job-it's about growing a career with one of the UK's leading cloud-based IT providers. You'll be supported every step of the way in a friendly, professional environment where your development matters. Here's what you'll get when you become part of our team