x2 Data Administrator

Handling income fundraised by public generosity is essential to the smooth running of our organisation and supporter services, ultimately helping the charity in reaching our goal of beating cancer. We're looking for an administration professional with data entry experience on CRM systems to join our Supporter Income team to process payments donated by our supporters that go towards our life-changing research.

Cancer Research UK is a large, complex organisation, with nearly 600 shops, 570 yearly events, and thousands of supporters, meaning we receive income through several income streams (including physical cash or cheque, online payments, direct debit, credit card, etc). The Supporter Income team processes c.£50million worth of income and c.95k transactions, which is why we need someone like you to provide a seamless supporter experience that meets our vision and financial and regulatory standards. This will involve performing income processing activities accurately and efficiently, ensuring that internal controls are followed and Service Level Agreement (SLAs) are achieved across all income channels. Your stakeholders will include internal teams (such as Supporter Services and Finance) with whom we collaborate to ensure a smooth supporter journey and efficient spending of the funds we are so generously given.

This is an opportunity for you to be part of a team of c.16 professionals dedicated to beating cancer, while working holistically and drawing upon each other's diverse talents and skills to achieve outcomes and develop. Your legacy by the end of this contract will be to have made a huge difference in the charity's income, supporter services, and smooth financial operations, thus helping the charity in reaching our goal of beating cancer.

What will I be doing?

• Receiving, opening, and sorting postal entry fees, sponsorship, and donations.
• Using a decision tree, and coding matrix while deciding on how income should be allocated to financial cost centres.
• Sorting, checking, and batching payments in preparation for data input.
• Preparing physical payments for banking.
• Inputting data to a variety of databases/spreadsheets efficiently and accurately in line with procedures, internal controls, and financial standards.
• Completing all supporter administration activities associated with income and donations (e.g., event registration).
• Completing all supporter correspondence from Income Processing and responding to supporter queries.
• Carrying out additional income processing duties and administrative tasks as required (e.g. filing, post, reconciliations, reversals, refunds)
• Collaborating together as an effective member of the team, providing support to other team members.

Do you have experience in Siebel?, * Administrator experience and IT Literate with demonstrable data entry experience on CRM systems (we use Siebel, but welcome applicants who have used alternative CRM systems).

• We do not require financial experience or knowledge for this role.

• Accurate and efficient data entry with high attention to detail and an understanding of GDPR.
• Proven ability to build relationships with a variety of stakeholders with excellent interpersonal and communication skills.
• Ability to follow set processes, procedures, and controls while meeting deadlines and managing expectations effectively.
• Proven background in meeting deadlines and agreed SLAs/KPIs within a fast-paced environment and comfortable delivering within 2-3-day SLAs.
• Able to work onsite 5 days per week in the Stratford office. Induction training will take place at our Stirling House office in Oxford.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism, We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.