Modern Workplace Solution Specialist
Role details
Job location
Tech stack
Job description
You and your Team In this role, you'll work at the heart of our Modern Workplace function, collaborating with a wide range of teams to deliver a seamless and secure colleague experience. You'll build strong relationships with Infrastructure, Engineering and Architecture teams to help shape and enhance our technology platforms, while working closely with key service disciplines including Support, Service Delivery and Service Assurance to maintain strong operational performance.
As a Modern Workplace Solutions Specialist, you will:
- Manage the Modern Workplace experience across company endpoint and mobile environments. This role reports into the Modern Workplace Lead.
- Operate as part of the centre of excellence across the Full Stack of Microsoft Office 365 and Cloud hosted services and be key to the Vanquis Banking Group adoption pat through the M365 roadmap, changing the way the business works and the shape of support.
- Provide BAU management of the company's existing mobile endpoint solutions for laptop, tablet, mobile, Surface Hub and Microsoft Teams Rooms devices using Microsoft Intune, Windows Autopilot and Apple Business Manager
- Manage incident and request queue for Modern Workplace including Azure Virtual Desktop and W365 (Salesforce)
- Complete low-level design documentation relating to Modern Workplace projects, ensuring that key documentation is captured and signed off with relevant stakeholders before services are transitioned into production
- Provide support for the purpose of project co-ordination, imagining, re-imaging PCs, break/fix scenarios, acting as an escalation point for desktop related incidents
Requirements
Do you have experience in macOS?, * Previous experience working in a Modern Workplace or EUC role and a background supporting colleagues using Microsoft 365environments and applications.
- Proficiency in Microsoft 365, Azure Virtual Desktop, and Windows 365 technologies coupled with deep SME level knowledge
- Hands-on experience with deploying, configuring, and managing M365, Azure Virtual Desktop and Windows 365 environments.
- Excellent communication and interpersonal skills, along with troubleshooting, problem-solving and technical skills
- Extensive knowledge of Windows 11 deployment and management, Office 365, , WDS, AutoPilot, Active Directory, Azure Active Directory, MDM solutions (Intune/Endpoint Management), Group Policy Management, Direct Access, AlwaysOnVPN, MFA, MCAS, SSO and identity management
- Experience with managing deployments Windows OS, Mac OS, iOS and iPad.
- Strong understanding of networking, virtualization, and storage as they relate to workplace environments.
Benefits & conditions
Working Pattern: Hybrid (usually a couple of days a week in the office). We welcome part-time and flexible arrangements and will aim to match your current flexibility where possible. What We Offer We care about your wellbeing, not just your work. Our benefits are designed to support your life, your health and your growth:
- Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays.
- Pension: Up to 10% employer contribution.
- Enhanced Leave: Enhanced maternity (post-probation), 4 weeks' paternity, and paid neonatal & carers leave.
- Workations: Work abroad for up to 20 days a year in approved countries.
- Birthday Leave: Your birthday off paid.
- Volunteering: 2 paid volunteering days.
- Learning: Access to LinkedIn Learning for all colleagues.
- Financial Wellbeing: Free Snoop Premium subscription.
- Healthcare: Self-pay Denplan & optional Private Medical Insurance., We're proud to be certified as a Great Place to Work and recognised by the Financial Times as one of the UK's Best Employers 2025 - ranked top 50 nationwide and seventh in Banking & Financial Services. We're also proud signatories of the Armed Forces Covenant, actively supporting veterans, reservists and military families. Guided by our values - caring for people, pulling together, finding better ways and getting the right things done - we're building a workplace where colleagues feel connected, valued and empowered. Alongside competitive pay, we offer meaningful benefits, salary reviews, a discretionary bonus scheme and continued recognition. We're invested in your development too. With the right support and hands-on learning, you'll grow your skills, shape your career and realise your ambitions.
How We Hire We use AI to help organise applications and surface early matches, but all decisions are made by humans. Please apply authentically - especially during interviews.
Equal Opportunities Vanquis Bank is an Equal Opportunity Employer. We value everyone's unique background, identity and experience, and we're committed to a workplace where all colleagues can thrive. If you need any adjustments or support during the recruitment process, please contact careers@vanquis.com and we'll be happy to help.
Equal Opportunities
Vanquis Bank is an Equal Opportunity Employer. We value everyone's unique background, identity and experience, and we're committed to a workplace where all colleagues can thrive.
