IT Support Engineer 1st/2nd Line

The role is aimed at someone with at least 1-3 years' experience in 1st line support who is also ready to learn and take responsibility for more complex troubleshooting and technical tasks. You will be working in a small helpdesk team providing support to both our onsite manufacturing facility and wider sales network.

This is a hands-on role based on site. At times you will need to work directly on the factory floor or complete basic physical tasks such as installing hardware or setting up equipment. Occasional travel to other Conservatory Outlet Group companies may also be required. Other key responsibilities include:

• Initial point of contact for users
• Troubleshooting and resolving common and reoccurring issues under the guidance of the senior support staff
• Escalate complex and unresolved tickets
• Supporting the administration of Windows Server, Active Directory, Group Policy and user permissions
• Supporting Microsoft 365 and device management through Intune and Endpoint Manager
• Handling installation, upgrades and system maintenance tasks
• Documenting fixes and helping build internal knowledge bases
• Asset Management

Do you have experience in VPN?, * Experience in a 1st or 2nd line support role

• Strong knowledge of general helpdesk support e.g. MS365 user support, installing hardware/software, troubleshooting issues
• A basic understanding of networking including routing, switching, VLANs, VPNs and firewalls
• Clear communicator who can explain issues in a straightforward way

21 rising to 25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parking

CO Manufacturing is the manufacturing hub of the £60 million turn over Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces. Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We're proud to invest in our people, offering hands-on training, career development, and the opportunity to grow within a business that values hard work and new ideas.