Line Support Engineer

You will be responsible for supporting and maintaining enterprise infrastructure across both live and test environments, working closely with internal technical teams and client stakeholders., * Troubleshooting complex infrastructure issues across Windows and RHEL environments

• Supporting technologies including SAN, GPOs, WSUS, Active Directory, and AppLocker
• Collaborating with Network, Engineering, and SOC teams to resolve end-user impacting incidents
• Working directly with client leads to manage and resolve escalated issues
• Carrying out patching and maintenance across test and live environments (AV, WSUS, RHEL and other updates)
• Managing PKI certificates and supporting SIEM tooling
• Providing infrastructure support to Engineering and Test teams
• Performing Active Directory administration (accounts, groups, permissions, memberships)
• Participating in an on-call rota to ensure 24/7/365 support coverage

This opportunity is ideal for a senior infrastructure support professional who enjoys working in high-security, high-availability environments and acting as a key escalation point for complex technical issues., This role suits an experienced engineer with a strong background in senior or 3rd line infrastructure support.

Essential experience:

• VMware vSphere
• Windows Server
• Active Directory, DNS, WSUS, RDS
• RHEL (Red Hat Linux)
• Enterprise security tooling (e.g. McAfee or equivalent)
• Strong troubleshooting, incident management, and stakeholder communication skills

Nice to have:

• SharePoint
• SQL Server
• Exchange
• CASD or similar ITSM tools