Senior Network Security Support Engineer

This role is ideal for a strong security Support Engineer who enjoys troubleshooting complex issues, supporting operational teams, and contributing to the maturity and capability of a security function.

Role Responsibilities -

As part of the Security Ops (Support) team, you will:

• Work in alignment with ITIL-based service management practices
• Participate in daily stand-ups and technical troubleshooting forums
• Ensure workloads are accurately managed and tracked within the ITSM platform
• Provide operational support across SASE and Next-Generation Firewall (NGFW) platforms
• Triage customer requests and incidents, delivering effective remedial solutions
• Support and mentor junior engineers, including escalation handling
• Produce and maintain technical documentation for the team knowledge base
• Deliver knowledge transfer sessions where required
• Contribute to the technical maturity, standards, and competencies of the team

You will have demonstrable experience across many of the following areas:

• Enterprise Next-Generation Firewalls - Palo Alto & Fortinet
• Firewall Management Platforms - Panorama, SCM, FortiManager, FortiAnalyzer
• SASE Solutions - Palo Alto Prisma
• Load Balancers/Application Delivery - F5
• Exposure & Vulnerability Management Platforms
• Email Security Gateways (eg Mimecast)
• Strong analytical troubleshooting capability
• Solid understanding of Security Architecture principles and security design
• Networking fundamentals - routing and switching
• Cloud platforms - AWS and Azure
• Enterprise network monitoring tools
• Firewall policy administration and security profile configuration
• Experience producing and progressing Security Risk Assessments
• Documentation experience including:

• Network diagrams
• High-Level & Low-Level Designs (HLDs/LLDs)
• Security designs and risk assessments

Soft Skills & Ways of Working -

• Strong stakeholder management and customer-facing skills
• Ability to work autonomously while integrating effectively within a team
• Experience working in Agile/DevOps environments (SAFe, Scrum, or similar)
• Confident communicator with both technical and non-technical stakeholders
• Familiarity with Security Operations, risk, compliance, and governance
• Previous experience within an MSSP is desirable
• Experience in highly regulated environments (particularly nuclear) is a strong advantage

Active SC clearance is preferred, and priority will be given to candidates who already hold it. Candidates without active clearance must be eligible to obtain SC.

Senior Network Security Support Engineer - £550 per day - Inside IR35 - Remote - 12 month initial contract - SC Clearance.

Our client, one of the largest producers of Zero Carbon Energy in the UK, is seeking an experienced Network Security Support Engineer to join our Security Operations (Support) Team, providing hands-on technical support across enterprise security platforms in a highly regulated environment.