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Are you passionate about IT service excellence and security? Join our team and play a key role in managing and optimizing our Identity Management services, ensuring secure and seamless access for our organization.

Your mission: As an IT Service Manager for Identity Management, you will be responsible for the end-to-end management of our IDM services, ensuring operational stability, compliance, and continuous improvement. You will collaborate with stakeholders, external partners, and internal teams to deliver high-quality services that meet business needs.

Your mission at RBI

• Service ownership & lifecycle management: Act as the single point of contact for IDM service management; represent the service and ensure support & delivery actions meet business needs and customer satisfaction across its lifecycle.
• Governance & coordination: Collaborate with the Lead Ops to align operational activities with service governance, policies, and strategic objectives.
• Service Level Management: Own service-level oversight (SLA/OLA/underpinning contracts), performance monitoring, reporting, and regular reviews; initiate corrective actions where needed.
• Change & release management: Define change and release policies, plan releases, (pre)authorize changes, and review outcomes to safeguard stability.
• Incident & problem management: Oversee incident and problem processes, including escalations and major incident handling; drive root-cause eradication in coordination with Lead Ops.
• Service modelling: Maintain accurate service metadata (service tree, ownership, delegates) and ensure the service is properly listed and governed in RBI's IT Process Framework.
• Continuous improvement & cost transparency: Identify improvements from customer, operational, and financial perspectives; ensure cost transparency and contribute to budgeting/forecasts.
• Partner & vendor management: Coordinate external IT service providers and software vendors to meet contractual and quality standards.
• IT service continuity & controls: Ensure continuity planning, execution of IT controls, and adherence to RBI policies (e.g., GDPR/DORA).

• Proven experience in IT Service Management (ITIL practices) with ownership of production services.
• Strong stakeholder management and communication skills; ability to lead cross-functional coordination.
• Hands-on experience with change/release, incident/problem, and SLA governance.
• Understanding security and compliance for IT (e.g., least-privilege, audit readiness, continuity).
• Advantageous: exposure to Identity & Access Management and vendor management.

What's in it for you:

• Flexible work week: Flexible hours, work-from-home options from Austria, and 30 days/year remote work from any EU country.

• International vibe: 75+ nationalities, English as the company language, and work permit support. Find all infos for international applicants here.

• Competitive salary: Starting at EUR 65.000 gross p.a. including overtime, with market-compliant overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.

Build a career where your work truly matters. At Raiffeisen Bank International, with more than 17 million customers across Austria and CEE, it's our people who make the difference. From day one, you'll take responsibility, grow beyond ladders and org charts, and help us deliver lasting value to our customers. We are dedicated to fostering diversity, inclusiveness, and equity - striving to create a culture where every voice is heard and every individual feels valued and respected.