IT Desktop Support
Allied digital service
Venlo, Netherlands
3 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
Dutch, English Experience level
Intermediate Compensation
€ 5KJob location
Venlo, Netherlands
Tech stack
Microsoft Windows
Microsoft Active Directory
Microsoft Outlook
Desktop Computing
Virtual Private Networks (VPN)
Local Area Networks
Microsoft Office
System Center Configuration Manager
Network Connections
Wi-Fi Technology
Peripherals
Laptops
User Administration
Servicenow
Job description
- Provide onsite desktop and IT support to end users in a distribution environment.
- Install, configure, and troubleshoot Windows OS, laptops, desktops, printers, scanners, and peripherals.
- Handle Level 1 & Level 2 support tickets via ticketing tools (ServiceNow / similar).
- Perform Active Directory user management (password reset, account unlock, group policy).
- Support Microsoft Office 365, Outlook, Teams, and basic application issues.
- Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
- Coordinate with remote IT teams and vendors for escalations (L3 support).
- Maintain IT asset inventory and documentation.
- Follow ITIL processes and ensure SLA compliance.
- Provide user support in Dutch and English.
Requirements
Do you have experience in Windows?, * 3+ years of experience in Desktop / IT Support.
- Strong knowledge of Windows 10/11, Office 365, AD, SCCM (basic).
- Experience working in onsite corporate or warehouse/distribution environments.
- Excellent communication skills in Dutch (B2+) and English.
- Ability to work independently in an onsite role.
