IT Support Technician

This role will provide 1st line IT support a large customer base, ensuring the highest levels of customer service are maintained.

Working to ITIL principles, you will ensure that all IT policies and procedures are maintained whilst managing user/customer expectation.

Duties include;

• Speaking to customers over the phone, in person, remotely - via chat / email to capture, record and resolve technical problems.
• Resolving technical issues and logging / tracking tickets
• Taking ownership of customer technical issues to ensure they are carried through to completion.
• Escalating issues where required to IT team.
• Support the IT service desk team.

Do you have a valid Driving Licence license?, Do you have experience in Windows?, We are seeking a 1st Line IT Support Technician with a flair for problem solving. (Transport essential for this role)., * Customer focussed and confident on the phone supporting customers.

• Hands on, flexible and pro-active approach with willingness to learn.
• Methodical approach to issue diagnosis
• Well organised with excellent time management skills and ability to work without supervision
• Good working knowledge of MS Windows - essential
• Understanding of MS Exchange and AD (Users and Computers).
• Experience of mobile device and application management across Microsoft, Apple and Android platforms (not essential)
• Full driving license and access to own transport (Essential)!
• Technology related customer service experience.
• A people person, who enjoys interacting and talking to people on a daily basis

HBTC are committed to complying with the Employment Agencies and Employment Business Regulations Act (2003). We have obtained the necessary agreement from our clients to source candidates for their roles.