Support Engineer

Jookku Technologies Ltd.

Manchester, United Kingdom

6 days ago

Role details

Contract type

Permanent contract

Employment type

Part-time / full-time

Working hours

Regular working hours

Languages

English

Compensation

£ 94K

Job location

Manchester, United Kingdom

Tech stack

Microsoft Windows

Apple Mac Systems

JIRA

Computer Networks

Linux

Issue Tracking Systems

Virtual Private Networks (VPN)

Local Area Networks

Network Security

Microsoft Office

Software Troubleshooting

Firewalls (Computer Science)

Information Technology

Operational Systems

Servicenow

Job description

We are seeking a dedicated Support Engineer to join our technical support team. The successful candidate will be responsible for providing expert assistance to clients and internal teams, resolving complex technical issues related to computer networks, hardware, and software. This role offers an excellent opportunity to utilise and expand your IT support skills within a dynamic environment. The Support Engineer will deliver exceptional customer service, ensuring smooth operation of IT systems and infrastructure across various platforms., * Provide technical support and troubleshooting assistance for hardware, software, and network issues across Windows, macOS, and Linux operating systems.

Resolve problems related to computer networking, LAN, VPNs, firewalls, and operating systems efficiently and professionally.
Assist users with desktop support tasks including hardware setup, configuration, and maintenance.
Utilise tools such as BMC Remedy, ServiceNow, Jira, and other ticketing systems to log incidents and track resolution progress.
Support the setup and configuration of network devices and peripherals to ensure optimal performance.
Communicate effectively with clients and internal teams via help desk channels, maintaining high levels of customer service.
Document technical procedures and solutions clearly for future reference.
Collaborate with cross-functional teams to identify recurring issues and implement preventative measures.

Requirements

Do you have experience in macOS?, * Proven experience in IT support or a similar technical support role specialising in computer networking, hardware, or software troubleshooting.

Strong knowledge of LAN/WAN infrastructure, VPNs, firewalls, operating systems (Windows, macOS, Linux), and desktop support.
Familiarity with ticketing systems such as BMC Remedy, ServiceNow or Jira is desirable.
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
Proficiency in Microsoft Office applications and understanding of network security principles.
Ability to work independently whilst also being a team player in a fast-paced environment.
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Support Technician (MCST) are advantageous. This role offers an engaging environment where your technical expertise will directly impact client satisfaction and operational efficiency. We value proactive problem-solving skills combined with excellent communication abilities to deliver outstanding IT support services.