Infrastructure Engineer

The Yolk Recruitment Public Sector & Not-for-Profit team are working with a unique charity with strong values of service, learning and caring - supporting a great number of people across the UK.

We are supporting them to recruit a new Infrastructure Engineer who will be supporting the service desk with the management of over 250 devices using Intune - delivering high quality third line and above support.

What the Infrastructure Engineer will be doing You will be ensuring the delivery of IT infrastructure services to the charity and other supported organisations in a responsive and customer-focused manner

• Support the management of over 250 End-Point Devices
• Using Intune to keep devices up to date - maintaining the security software of laptops, desktops, and tablet computers.
• Ensuring that tickets are managed and dealt with in a time efficient manner
• Work with the wider Charity team to understand upcoming infrastructure needs
• Document all changes clearly for future users

You will have demonstrable experience working in IT and phone maintenance/support - ideally at a 3rd line level.

• Experience working within a high level service desk environment for a mid-large size organisation
• Proven ability in the use of Windows Server 2016, 2019 or 2022
• Practical experience with Office 365/Azure, Windows 11, Active Directory and Hyper-V.
• Experience of developing and deploying network/infrastructure solutions via Intune
• Solid communication skills to deal with multiple queries

• Salary of up to £40,000
• Pension scheme up to 6%
• Enhanced Sick Pay
• 25 days annual leave
• Training and Development Allowances