Technical Support Engineer

This role will be based in the headquarters located in Bade, Taoyuan, Taiwan., Serve as first point of contact and address to customer's inquiries and questions regarding to Supermicro products, solutions, and services

• Act as pre and post sales liaison between field and cross-functional product management teams

• Identify, document, and resolve customer issues; escalate critical customer's questions and issues to the correspondent team and management

• Assisting clients to perform basic troubleshooting via phone, e-mail, or web portal

• Provide inputs to designing team on customer's feedback on new products improvement

• Provide technical support over the phone/or web to customers on hardware and software issues

Bachelor's degree in engineering discipline

• For senior position with 5 years above of hands-on experience in hardware or solution industry

• Strong customer focus mindset

• Solid interpersonal skill in verbal and written, ability to communicate effectively with both external and internal stakeholders efficiently in English/ Chinese

• Strong analyzing and troubleshooting skills

• Prior repair and support experience in hardware industry is a plus

• Ability to resolve complex issues with high level of ambiguity