IT Support Specialist

Are you ready to take ownership of a diverse technical landscape? We are looking for a proactive IT Support Specialist to ensure our operations run smoothly while we advance the world of science. As a technology leader in advanced test and measurement and control electronics for quantum computing, Zurich Instruments relies on a secure, high-performance infrastructure. Whether you are an aspiring specialist or a seasoned admin, you will be the backbone that enables our researchers to build the next generation of quantum computers., * Work Station Management: Own the end-to-end lifecycle of our laptops-from procurement and automated deployment (Intune/Autopilot/Endpoint) to software configuration, patching, and secure offboarding. Propose and implement a scalable and secure automated management solution for end point management. (Modern Workplace)

• Office Infrastructure: Maintain our physical office tech, including meeting room setups, peripherals, and digital signage. Support our local cabling, network and VoIP landscape in collaboration with our external partners
• Identity and Access (IAM): First level of administration of our Microsoft 365 (M365) tenant: managing users and groups. Support the IT Security & Infra Lead on security policies (MFA, Conditional Access) via Entra ID (Azure AD)
• Security & Compliance: Ensure endpoint security (BitLocker/FileVault) and keep our systems patched, compliant, and documented according to the security policies
• Proactive Improvement: Identify opportunities to automate, improve, simplify or secure any IT processes or recurring tasks
• End-User Success: Provide friendly 1st/2nd level support, acting as the primary point of contact for technical hurdles

• 2-5+ years in IT Support or System Administration
• Proficiency in Microsoft 365 administration and Intune/Endpoint Manager is a must
• You are comfortable supporting Windows and macOS environments (additional OS is a plus)
• You have a proactive and autonomous mindset - you see a gap in a process and suggest a way to fix it
• You genuinely enjoy helping others and can explain technical concepts in simple terms
• Highly valued are relevant certifications like ITIL, MS-102, MD-102, CompTIA Security+, MS/SC-900, ACSP
• Nice to have: Experience with PowerShell/scripting to automate workflows and foundational knowledge of networking (VLANs, DNS, Wi-Fi management)
• Fluent in English; German is strongly preferred