BI/BA

Jira - Communication - Documentation - Business Analyst - Technical

A fast moving, award winning SaaS company, delivering feature-rich Apps to run a wide range of services across their vertical. A dynamic and forward-thinking organisation at the forefront of digital solutions, delivering innovative projects that make a tangible impact. Known for its collaborative culture and focus on excellence, it offers teams the opportunity to work on challenging, high-profile initiatives while continually learning and growing. The company combines technical expertise with creative problem-solving, empowering its people to shape solutions that truly add value. Responsibilities

• Using JIRA to track and manage work
• Designing and developing solutions
• Writing detailed specifications
• Raising and documenting change requests
• Collaborating with internal business teams
• Occasional interaction with end clients
• Delivering on-site and virtual client training
• Managing project timelines and priorities
• Testing and validating system changes

• Experience in a Business Analyst - 2+ years
• Strong IT knowledge, ideally from an IT-focused environment
• Confident JIRA user with experience documenting change requests
• Excellent communication skills, both written and verbal
• Strong stakeholder engagement and presentation skills
• Calm and professional approach to query handling
• Highly organised with the ability to multitask and prioritise
• Proficient in Microsoft Office (Word, Excel, PowerPoint)

Jira - Communication - Documentation - Business Analyst - Technical