Network Operations, Performance and Compliance Analytics Manager
Role details
Job location
Tech stack
Job description
This role will support the Business Manager, Global Operations by ensuring consistent management of IAG Cargo's global network of third-party ground handling suppliers, driving compliance, and providing strategic and analytical support for transformation initiatives. This role is critical in maintaining service standards, delivering actionable insights, and enabling continuous improvement across the network
What you'll do…
Supplier Management
- Standardise the global Customer Service Ground Handling Agreement (SGHA) and Service Level Agreement (SLA) to ensure consistency across operations and suppliers.
- Design, implement, and manage tools for monitoring supplier performance against SGHA and SLA requirements.
- Drive performance consistency across the network, eliminating non-conformance and leading continuous improvement initiatives.
- Collaborate with Procurement on contract lifecycle management, including scoping, business case creation, setup, termination, and maintaining a central repository of supplier documentation.
- Partner with Procurement and Finance to analyse existing contracts and identify opportunities for improved value and performance.
- Drive renegotiation or consolidation strategies to optimise commercial outcomes.
- Data Analysis & Reporting
- Act as custodian of IAG Cargo's Safety & Security Group data, producing clear reports for senior leadership.
- Coordinate management of change across network operations, ensuring visibility of all change programs and their impact.
- Analyse operational and compliance data to identify trends and improvement opportunities.
- Produce trend analysis, metrics, and performance dashboards for Ground Services, ensuring transparency across the network.
- Prepare regional Business Review packs and manage associated action plans.
- Design, implement, and govern IAG Cargo's non-conformance framework and reporting.
- Leverage advanced analytics, business intelligence, and performance metrics to inform strategy, measure impact, and drive continuous improvement. · Produce dashboards and reports to track transformation progress and ROI.
- Benchmark performance against industry best practices to maintain competitive advantage.
Strategic & Project Support
- Provide transformation support to Network Operations across regional change programs and strategic initiatives, focusing on automation, digitisation, and process optimisation.
- Identify opportunities for operational efficiency and cost reduction through technology and workflow redesign. Project manage the administration of regional approvals in line with corporate governance, including tracking business cases, monitoring timelines, and highlighting delays or conflicts.
- Support regional managers in operational reviews, addressing supplier performance issues, and ensuring compliance with standards.
- Identify areas for improvement and implement strategies to drive change, including innovation in processes, tools, and technologies to improve efficiency and effectiveness
- Develop and manage project plans, timelines, and deliverables, ensuring alignment with business objectives.
- Establish frameworks for ongoing process improvement post-transformation. · Monitor adoption of new systems and processes, addressing gaps or resistance.
Requirements
Do you have experience in Project management?, Strong analytical and problem-solving skills; proficiency in Excel, BI tools, and data visualisation.
Experience in supplier performance management, SLA governance, and operational compliance.
Knowledge of aviation operations, safety, and security standards is desirable.
Project management experience within a complex, global operational environment. Excellent communication and stakeholder engagement skills.
Ability to work in a fast-paced, multi-regional environment.
We'll treat you right
Wherever you work within IAG Cargo, you'll play a part in helping us deliver what the world needs and join a diverse and inclusive business that's making a difference.
Benefits & conditions
As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include: * A hybrid environment with 3 days a week in the office and two from home.
- From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
- Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
- All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
- For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
- Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
