Technical Support Engineer

Are you a passionate and motivated Technical Support Engineer ready for your next challenge? We're seeking Tier 1-3 Technical Support Engineers to join our dynamic team. You'll tackle diverse projects, from optimising websites to managing multi-region platforms for high-profile clients, all while deploying and maintaining global cloud infrastructure.

Be part of a forward-thinking team driving the rapid growth of Hyve Managed Hosting where your skills and ambition will make a real impact.

If you are a dedicated and highly motivated individual with passion and desire to contribute to the rapid growth of our business, we would love to hear from you!

Responsibilities:

Research and identify solutions to software and hardware issues on client and internal platforms.

Diagnose and troubleshoot problems across systems such as SANs, switches, network routers, blade servers, websites, databases, and operating systems.

Communicate with clients via telephone or the MyHyve ticket system within defined SLAs.

Provide accurate and prompt feedback by leveraging internal databases and external resources.

Manage and prioritize multiple support tickets simultaneously, ensuring systems are fully functional post-troubleshooting.

Assist the Sales team with architectural designs for potential client platforms.

Build, deploy, and maintain servers and complex platforms.

Deploy and manage virtual network devices (e.g., load balancers, firewalls, IPS, WAFs).

Escalate unresolved issues to relevant internal teams when necessary.

Do you have experience in Microsoft Windows Server?, Strong knowledge and experience of Linux Servers.

Proven ability to resolve a wide range of technical issues for diverse customers.

Expertise in diagnosing and troubleshooting software and hardware problems.

Proactive, motivated self-starter with a consultative and solution-focused mindset.

Strong teamwork skills and a positive, can-do attitude.

Solid understanding of the hosting landscape, including cloud, dedicated, and colocation services.

Desirable Experience with:

Windows Servers

IIS/Apache, MySQL/MS SQL, VMware vSphere/ESXi.

Load balancers, Active Directory, Exchange, Cisco/Juniper, HP 3PAR/EVA storage arrays.

Networking protocols (TCP/IP, DNS).

Exceptional customer service skills, with the ability to resolve queries efficiently, effectively, and courteously.