IT Support Technician (1st / 2nd Line)

You'll be part of a busy, customer-focused support team providing 1st and 2nd line support, troubleshooting software and IT issues, and helping customers get the most from modern workplace technologies.

What You'll Be Doing

• Providing 1st & 2nd line technical support in a fast-paced environment
• Supporting cloud-based software and collaboration tools
• Troubleshooting issues across Microsoft 365, Teams, VoIP and SaaS platforms
• Assisting with general office network and user support
• Building strong relationships with customers through clear, friendly communication
• Working closely with senior engineers and escalating where appropriate
• Developing your skills within a growing managed services environment

Due to continued growth, our client is expanding their technical team and is looking for a motivated Software Support Consultant / IT Support Specialist to play a key role in delivering high-quality support to a diverse client base. This is an excellent opportunity to develop your technical skills in a collaborative, forward-thinking environment., * Previous experience in IT technical support or software support

• Knowledge of Microsoft 365, Teams and/or VoIP / SaaS solutions (ideal but not essential)
• Good all-round understanding of office IT and networks
• Experience working for a Managed Service Provider is advantageous
• Hard-working, proactive, and keen to develop in a growing business
• A natural communicator who enjoys helping customers, * Microsoft Network
• Technical Support
• Troubleshooting
• VoIP
• 2nd Line
• 1st Line
• SaaS
• IT Networks
• Managed Service Provider