Product Support Engineer (all genders)

As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. May be involved in customer installation and training. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support in the early design phase of a new product.

What you'll do

• Develops customer confidence through credible recommendations and an understanding of the customer's perspective to support sales, service and revenue.

• Drives required actions at the customer site to resolve escalations and prevent repeat / preventable problems.

• Participates in Lam's worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.

• Acts as technical mentor for field and account engineers and may design or conduct training sessions.

• Provides serviceability / installation assessments on new products, Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

• Wellbeing: Programs designed to support your individual needs, help you achieve personal goals, and incentivize you with rewards

• Stock: Discounted employee stock purchase program

• Parental Bonding: 16 weeks fully paid bonding leave for all new parents

• Recognition: Peer-to-peer award program designed to recognize excellence and celebrate success

• Pension: Annual pension contribution that increases with tenure, Villach 2 days ago

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• Higher technical education in electrical / mechanical engineering or other field of study
• Effective communication in inter-departmental and cross cultural team
• Experience with Lam Spin Clean Systems (EOS, DV-P) preferred
• Troubleshoot technical problems and coordinate multiple technical tasks.
• Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads.
• Able to travel both domestic and international based on business need.

Additional medical services Flexible working hours Company laptop Fitness programs Incentives & events The employee benefits shown are company-specific and may vary depending on the position and department. Additional medical services Flexible working hours Company laptop Fitness programs Incentives & events Parking space Employee discount Cafeteria Meal coupons Company mobile phone Company medical officer Stock options Coaching Home office Study allowance Good transport connections The employee benefits shown are company-specific and may vary depending on the position and department.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible. Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration. The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams' achievements. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities. Because at Lam, we believe that when people are the priority and they're inspired to unleash the power of innovation for a better world together, anything is possible. The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes., This position is subject to the Austrian Collective Bargaining Agreement (CBA) for Employees in the Metal Technology Industry (https://www.metalltechnischeindustrie.at/fileadmin/content/Dokumente/Kollektivvertrag/KV_2024/Abschluss/FMTI_Mindestgehaltstabelle_2024.pdf) in occupation group E or F depending on educational background and experience. A higher payment is negotiable depending on expertise and skills. Please follow the link below in the Employment in Austria section for further information. Villach - a great place to live and work Follow the link www.welcome2villach.at and you will find on the spot the most important information about living, working and studying in and around Villach/Austria Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results., Lam Research, headquartered in the Silicon Valley in California, employs more than 17,000 employees worldwide and is one of the world's leading providers of semiconductor manufacturing equipment. Lam's wafer fabrication equipment and services allows chipmakers to build smaller, faster, and better performing electronic devices. It's why nearly every advanced chip today is built with Lam Research technology. In Austria, Lam Research employs more than 850 employees and develops and manufactures the equipment for wafer cleaning.