Deskside Support Team Lead (all genders)

• Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers.
• Assign tasks, monitor performance, and provide regular feedback to team members
• Foster a positive and collaborative team environment.

Service Delivery:

• Ensure timely and effective resolution of IT support requests and incidents.
• Monitor Deskside performance metrics and implement improvements as needed.
• Coordinate with other IT teams to ensure seamless service delivery.

Process Management:

• Develop and maintain standard operating procedures (SOPs) for deskside support.
• Ensure adherence to ITIL best practices and organizational policies
• Identify and implement process improvements to enhance service efficiency and effectiveness.

Incident and Problem Management:

• Oversee the management of incidents and problems, ensuring root cause analysis and resolution.
• Maintain and update the Known Error Database (KEDB) and knowledge base.

Asset and Inventory Management:

• Ensure accurate tracking and management of IT assets and inventory., This position is subject to the Austrian Collective Bargaining Agreement (CBA) for Employees in the Metal Technology Industry in the occupation group E or F depending on educational background. A higher payment is negotiable depending on education, expertise and skills. The monthly salary is paid 14 times per year.

WORKING HOURS Flexitime model 38,5 hours/week, Core hours (Mo-Th 9-15, Fr 9-11:30)

APPLICATION: If you are interested in this position, please apply ONLINE under: https://careers.lamresearch.com

OUR COMMITMENT We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Angaben des Unternehmens gemäß Gleichbehandlungsgesetz: Das Mindestentgelt für die Stelle als Deskside Support Team Lead (all genders) beträgt 3.396,21 EUR brutto pro Monat auf Basis Vollzeitbeschäftigung. Bereitschaft zur Überzahlung.

• Proven experience in IT support, with at least 2-3 years in a leadership or supervisory role.
• Familiarity with ITIL framework and best practices.

Technical Skills:

• Strong technical knowledge of IT hardware, software, and networks.
• Proficiency in Deskside and asset management tools.
• Experience with remote support tools and technologies.

Leadership Skills:

• Strong leadership and team management skills.
• Ability to motivate and mentor team members.

Analytical Skills:

• Strong analytical and problem-solving skills.
• Ability to analyze performance metrics and identify areas for improvement.

Communication Skills:

• Excellent verbal and written communication skills.
• Ability to communicate effectively with end-users and IT teams.

Organizational Skills:

• Strong organizational and time management skills.
• Attention to detail and accuracy.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible. Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration. The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams achievements. We strive to create an inclusive and diverse culture where everyone s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities. Because at Lam, we believe that when people are the priority and they re inspired to unleash the power of innovation for a better world together, anything is possible. 1 Deskside Support Team Lead (all genders)