Technical Program Manager
Role details
Job location
Tech stack
Job description
- Program Orchestration: Drive the end-to-end plan, managing dependencies, risks, and issues across a variety of stakeholders.
- Delivery Management: Establish and maintain a clear delivery structure, focusing on the When and Who to ensure realistic delivery plans, and up-to-date status reporting linked directly to the work items.
- Change Management: Coordinate ServiceNow delivery with organizational change communications to ensure successful adoption of new data models, integrations and asset controls.
- Stakeholder Alignment: Act as the bridge between technical teams (SREs, Devs, EMs) and business process owners, ensuring cross-organization priority alignment.
- Governance: Operationalize the program by setting up appropriate governance guardrails and documentation, ensuring a clear audit trail for assets.
Requirements
Do you have experience in ServiceNow?, Must-Have Qualifications:
- Experience: 5+ years of relevant work experience, with at least + years in Technical Program Management.
- Technical Fluency: Experience managing programs involving system integrations. Should be comfortable discussing systems and services with engineers.
- Delivery Excellence: Demonstrated ability to scope, plan, and deliver outcome-focused cross-cutting technical programs using Agile/Lean methodologies.
- Communication: Strong written and verbal communication skills, capable of influencing stakeholders without authority and providing transparency on program status.
- Tooling Proficiency: Proficiency in Jira and Confluence for planning, tracking work items, and reporting.
Nice-to-Have Qualifications:
- Technical Fluency: Understanding of Site Reliability Engineering (SRE) principles (e.g., SLIs/SLOs, system boundaries, etc). You must be able to help translate some these engineering concepts into structured requirements for the ServiceNow team.
- Experience with large scale SaaS platform implementations (e.g, ServiceNow, SAP, Oracle, etc)
- Knowledge of ITDR (IT Disaster Recovery)
- Experience with programs to meet DORA regulatory requirements.
Benefits & conditions
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Inclusion at Booking.com:
Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
