IT Service Desk Analyst

Specialism(s): IT Service Desk, Service Delivery, User Support, Windows 11, Microsoft, Deployment, SCCM, Azure, IT Hardware, User Service Support, CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned IT Service Desk Analyst to join an existing internal IT support function. Working as part of the on-site IT Support team, the IT Service Desk Analyst will primarily provide user-facing support and support small IT-centric projects such as rolling out Windows 11 devices and reimaging machines using the Microsoft Deployment kit (MDT) and SCCM., The IT Service Desk Analyst will also assist with other key technical duties including floor-walking, assisting the Service Desk team in completing tickets, responding to requests for IT hardware and software and answering in-bound IT Support calls.

Exceptional user-facing and communication skills

• Hands-on experience using core Microsoft support technologies (e.g. SCCM, MDT, Intune)
• Experience deploying Windows 11 devices / upgrading from Windows 10
• Experience with Microsoft Azure (desirable)
• Able to work on-site Monday-Friday

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