Applications Analyst

This role is pivotal in supporting the delivery and ongoing operation of the Microsoft Dynamics 365 (D365) CRM platform. The analyst will provide technical support throughout the implementation project and beyond, ensuring system stability, user adoption, and effective integration with other business platforms. The role also contributes to , documentation, and compliance ., * Act as the D365 lead for the business, be a point of contact for all related queries across business units and 3^rd

• Provide technical support across the Dynamics 365 platform during and after implementation.
• Support integrations with other platforms (e.g., HubSpot, Finance Systems, payment gateways).
• Work with related 3^rd parties to deliver support and improvements to D365 services.
• Assist with configuration changes, and minor enhancements to deliver new functionality.
• Manage Releases across all D365 environments
• Participate in testing and training activities.
• Collaborate with the internal project team and implementation partner to ensure system stability and user adoption.
• Help maintain documentation, user guides, and contribute to knowledge transfer.
• Assist with data governance, access control, and compliance monitoring.

Knowledge and Expertise (relating to specialist knowledge and expertise required to undertake the role)

• Hands on experience supporting and configuring Dynamics 365 (Sales and Customer Service modules).
• Solid understanding of the Microsoft Dataverse
• Good understanding and experience using Power Platform tools (Power Automate, Power BI, Power Pages).
• Good understanding of IT support processes and service management.
• Strong troubleshooting skills and logical, structured approach to problem-solving.
• Clear written and verbal communication skills.

Beneficial:

• Experience supporting integrations between Dynamics 365 and other business platforms.
• Experienced in managing deployment pipelines
• Familiarity with data governance, access control, and compliance frameworks.
• Experience in user training and documentation.

Core Competencies:

• Customer focus with clear, professional communication.
• Teamwork and collaboration; willingness to assist and share knowledge.
• Accountability and ownership of outcomes; resilience and adaptability.
• Attention to detail and commitment to continuous improvement.

Experience, qualifications and other requirements specific to the role

Essential

• 3+years experience supporting dynamic365.
• Experience working in It Support Within a busy environment, including remote user support., * Microsoft Dynamics 365 certifications (desirable)
• ITIL Foundation (desirable)
• MCP (desirable) or equivalent qualification or experience

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