Director of IT

We are seeking an exceptional Director of IT to lead and evolve the Technology and Data function across our Gleneagles and Estelle hotel and club brands, spanning four UK properties.

This is a senior leadership role with clear accountability for ensuring that Gleneagles' technology and data platforms are reliable, secure, well-architected, and continuously evolving to meet the needs of a complex, high-service hospitality environment. You'll also take ownership for modernisation of the core technology and data platform estate, the definition and governance of enterprise architecture and integration, and the delivery of business-led transformation and process improvement through technology.

You'll take great pride in ensuring our technology and data systems are not just operationally sound, but are actively leveraged to improve decision-making, simplify processes, enhance the experience for our guests and our people, and support future growth.

The role is ideally based in Scotland, with responsibility for technology and data platforms across four UK properties, including sites in both Scotland and England. Regular travel to operational sites will be required., * Leading the Technology and Data function through senior capability leaders, with direct accountability across IT Operations and Service Delivery, Data Operations, Data Engineering and Analytics Enablement, Technology Platforms, Enterprise Architecture, Integration Solutions Enablement and Transformation Delivery, Portfolio and Governance

• Ensuring operational excellence across these capability areas collectively, architectural integrity, platform evolution, and the successful delivery of business-critical change.
• Taking end-to-end ownership of the enterprise technology and data platform estate, including performance, resilience, security, and cost effectiveness
• Leading our IT Operations and Data Operations from the front, ensuring platforms support a 24/7/365 hospitality environment
• Accountable for data platforms, data pipelines, and data engineering capability, delivering trusted, timely data for analytics, automation, and AI, you'll also ensure continuous improvement of service quality, platform reliability, and user experience across all technology touchpoints
• Sponsoring and providing the governance of incident, problem, disaster recovery, and business continuity capabilities
• Defining, owning, and governing a coherent enterprise architecture spanning applications, data, integration, infrastructure, and security
• Leading the modernisation, upgrade, and rationalisation of the core technology platform stack, reducing technical debt and improving scalability and resilience
• Managing the enterprise integration strategy, ensuring reliable, secure data and process flows across hospitality systems, digital platforms, ERP, and analytics
• Ensuring architectural principles such as security-by-design, data integrity, resilience, and scalability are embedded across all platforms and initiatives
• Acting as the senior technical authority, providing architectural direction and challenge to vendors, partners, and internal teams
• The senior technology and data partner to the business, you'll work closely with leaders across Operations, Guest Experience, Finance, Commercial, and People Culture
• Leading technology-enabled process improvement, ensuring platforms simplify operations, improve data quality, reduce manual effort, and enhance service delivery
• Championing the use of advanced analytics, intelligent automation, and agentic AI solutions to drive productivity, insight, and customer enhancement
• Translating business strategy into a prioritised transformation and platform roadmap, focused on solutions, outcomes and measurable value
• Owning the governance and prioritisation of technology-enabled change, working through the portfolio and delivery capability
• You'll have oversight of front-end digital and guest experience platforms, ensuring they integrate cleanly with core systems and data, alongside executive sponsorship of finance ERP and enterprise systems transformation, where required to modernise core processes, controls, and data
• Together with ownership of information security, data protection, and regulatory compliance obligations, you'll lead and develop multi-disciplinary teams across IT Operations, Data Engineering, Architecture, and Delivery
• Taking ownership of Technology and Data OPEX and CAPEX budgets, vendor relationships, and commercial governance
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

Do you have experience in Project management?, * You have fantastic senior leadership experience, owning enterprise technology and data platforms in a complex, customer-facing environment, with incredible results in defining and governing enterprise architecture and integration strategies

• Experienced in leading core platform modernisation and upgrade programmes, you also have a very strong capability in business partnering and technology-enabled process improvement
• You've delivered data-driven decision support, analytics, automation, and AI-enabled capabilities and you've proven exposure to front-end digital transformation and finance ERP or enterprise systems programmes
• Cybersecurity, data protection, and operational risk are all second nature to you
• You have strong project management skills, excellent problem-solving skills and the ability to prioritise tasks and oversee multiple projects simultaneously
• A strong communicator, you realise the power of information; you're driven to support and help others, with little room for ego you converse effectively with technical and non-technical stakeholders at all levels of the business
• You know what great looks like, how to lead change, elevate a service culture, and drive consistency
• Progressive in your thinking, you're curious, and exhibit a restlessness and ambition both for yourself and the business, understanding that to be successful and have sustained impact, you also need to be diligent, highly organised, and commercially minded
• Collaborating with others comes naturally to you, you know that it's the sum of the parts that will reap the greatest reward
• You build high performing teams, recognising the value of honest feedback and meaningful conversation, and ensure that your team are working at an optimum level
• Commercially minded, outcome-focused, and committed to building high-performing leadership teams, you have a positive "can do" attitude to solving problems in a professional and courteous manner
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You want to be part of a team that works hard, supports each other and above all has fun along the way

Pulled from the full job description

• Referral programme
• Employee discount
• Life insurance
• Company pension
• Paid volunteer time
• Cycle to work scheme, * 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for / that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free 'pay day' lunch and monthly drinks offers
• A generous 'refer a friend' scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service
• Friends Family discounted rate of £225 - £275 BB per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
• Subsidised, single occupancy, en-suite accommodation available on our estate

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

One of the world's most iconic luxury hotels and sporting estates, Gleneagles has been creating extraordinary experiences for over a century. Crowned Employer of the Year at the 2024 Cateys and Number One Resort in the UK Ireland by Travel + Leisure readers for their 2025 World's Best Awards, our ambition is simple: to consistently surpass expectations for our guests and our people.