3rd Line Infrastructure & Cloud Support Engineer- Yateley Office
Role details
Job location
Tech stack
Job description
This is a great opportunity to join and expanding cloud lead business growing rapidly within the MSP space. The immediate role will be to support the internal support desk with 3rd line tickets taking on all complex tickets supporting various clients from different verticals., The candidate will be expected to work from our Yateley office helping support the 1st\2nd line teams with escalations and also be a mentor to 2nd line members. As part of the group, you will be responsible for managing and resolving tickets before then escalating to 4th dedicated support areas within the group. Your time will be mixed between Yateley and Basildon in terms of support Tickets. Occasionally there may be call to visit sites for technical issues although this will not be your primary function.
Requirements
Do you have experience in VMware?, The candidate should have excellent knowledge and broad understanding of all technical areas run within a general MSP environment., * VMware & Hyper V & hyper converged in-depth knowledge build & support
- SAN, ISCSI, VSAN & storage technology
- Microsoft Azure Cloud stack
- Private cloud
- 365 Modern workplace and Entra
- Active directory and group policy
- Entra\AD Hybrid environment
- Microsoft Intune & defender
- Microsoft Purview
- Backup and recovery solutions
- Switches all layers including config of vlan and advance switching
- Wireless technology and deployment
- Firewall, Watchguard, Cisco, Fortinet command line and GUI based
- Routing, ISP Internet and cable technology
- Windows Server & Linux based
- Minimum 5 years experience within IT infrastructure
Benefits & conditions
- A dynamic and supportive working environment.
- Opportunities for career progression within the company.
- Ongoing training and professional development.
- Competitive salary.
