IT Project Manager

We're supporting a major UK organisation as they deliver a key digital transformation initiative: the rollout of a new B2C system/application that will modernise customer experience and streamline internal processes.

This is an excellent opportunity for an ambitious Project Manager who has delivered digital or system-related projects and is ready to step into a larger, more complex environment. You'll be supported by senior change leaders while taking ownership of defined workstreams within a high-profile programme.

If you're looking for a role where you can grow, gain exposure to senior stakeholders and play a meaningful part in a major retail transformation, this is a fantastic next step.

What You'll Be Responsible For

• Managing key workstreams within the implementation of a new B2C system/application
• Supporting the planning, coordination and delivery of project activities
• Working closely with Digital, Technology, Operations and Customer teams
• Tracking progress, risks, issues and dependencies, escalating where needed
• Supporting system integration activities across retail platforms (e-commerce, CRM, POS, fulfilment etc.)
• Helping redesign processes to support improved customer journeys
• Managing third-party suppliers for your workstream
• Preparing clear project documentation, reports and updates for stakeholders

Why This Role Matters

This project is central to the organisation's digital evolution. You'll be contributing to:

• A new customer-facing system that improves experience, loyalty and conversion
• Simplified internal processes that support operational efficiency
• A modernised technology landscape that enables future innovation

You'll gain exposure to a major transformation programme while developing your delivery capability in a structured, supportive environment.

• A Project Manager with experience delivering digital, technology or customer-facing projects
• Able to bring structure, clarity and organisation to your workstreams
• Confident communicating with stakeholders at different levels
• Curious, proactive and keen to develop your skills in a larger transformation setting
• Familiar with Agile or hybrid delivery approaches

Ideal Experience Includes

• Delivering or supporting digital product, CRM, e-commerce, app or system rollouts
• Working with cross-functional teams (Product, Tech, Ops, Marketing, Customer Service)
• Exposure to system integration, data flows or customer journey mapping
• Managing suppliers or external partners
• Creating project plans, RAID logs, reports and documentation