D365 BC Support Team Lead - (Remote) - UK Citizen/ILR

Pearson Carter are currently recruiting a D365 BC Support Team Lead for one of the UKs most reputable Solutions Partners. They have a relentless focus on employee and client satisfaction, resulting in a culture with long tenures, lasting business relationships and a strong project pipeline. Responsibilities

• Team management - Lead, mentor and guide team members whilst fostering a collaborative team culture
• Incident management - Prioritise and allocate incidents and service requests based on urgency and impact.
• Documentation - Maintain the knowledge base and oversee accurate and effective documentation of incident details and troubleshooting steps
• Reporting & Metrics - Establish, monitor and report on service delivery KPIs

• Strong experience as a 2nd/3rd line BC Support Consultant
• Excellent troubleshooting and problem solving skills
• Ability to manage competing priorities in a fast-paced, customer-facing environment. Strong communication and stakeholder management skills
• Proven experience managing, mentoring or leading people (formal or informal)

Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe. www.pearsoncarter.com Keywords: D365, BC, Dynamics 365, Microsoft Dynamics NAV, Dynamics NAV, Navision, Microsoft NAV, Dynamics NAV Jobs, Navision Jobs, NAV 2015, NAV 2016, NAV 2017, 2015, 2016, 2017, 2018, 365, Business Central Job, End User, Microsoft Gold Partner, Consultant, Implementation, Analyst, Functional, London, Surrey, Kent Sussex, Hertfordshire, Bedfordshire, Essex, Reading Oxfordshire.