Integration Support Specialist

As a Integration Support Specialist you provide support in the broadest sense to customers who have service requests related to the e-Procurement process they are using. You also pro-actively monitor online processes in order to detect potential issues before the customer experiences them. You liaise with key stakeholders (customers, account managers, e-Consultancy, Integration specialists, IT) regarding relevant developments in the eProcurement area.

What You Will Do

• Handle service requests from eProcurement customers by assigning the right severity level based on the SLA in place
• Solve customer and business issues or decide what process to follow to get the issue resolved
• Be the first line of support to our customers in hyper care phase of implementation
• Provide clear feedback to customers and account managers on the status and progress of the service request
• Monitor and report on day to day business processes
• Respond to helpdesk requests via telephone, e-mail, and helpdesk system
• Advise customers how to make better use of our online services
• Detect potential issues before our customers experience them
• Make user case scenarios to avoid issues reoccurring
• Responsible for testing activities related to improvements and problem resolution
• Logs and tracks inquiries and maintains history records and problem documentationMiscellaneous assignments/projects as needed

Do you have experience in Trello?, * Vocational degree and 4 - 6 years of relevant experience or Higher vocational degree and 0- 1 years of relevant experience

• Knowledge of electronic business processes between customer organizations and the organization
• Experience with Salesforce, Confluence, JIRA, Trello, SAP Ariba, Coupa (preferred)
• Knowledge of EDI field (preferred)
• Focuses on customer needs, gets first-hand customer information, and uses it for optimizing our online services & solutions
• Excellent knowledge of English, spoken and written. Other beneficial languages: Dutch & German
• Good communication skills
• Ability to work in a team environment
• The ability to prioritize own activities and eliminate roadblocks
• Constantly strives for optimal solutions and pushes oneself to achieve the best resultsGood listener and knows which questions to ask in order to detect the real issue or customer need

• Competitive salary
• 36 days of annual leave (based on a 40-hour workweek).
• Flexible working hours and a hybrid setup (60% office / 40% home), plus a home-working allowance.
• An attractive pension plan with a generous employer contribution.
• A Lease-a-Bike scheme with tax benefits.
• Access to an on-site company restaurant and coffee corner.
• Unlimited online learning opportunities through the GoodHabitz platform.
• Exclusive discounts on products, insurance, sports memberships, and more.And of course, a great workplace within a dynamic organization with an informal and friendly atmosphere.

Are you enthusiastic and ready for a new challenge?

Viking is an international omnichannel retailer that helps businesses create workplaces that truly matter. For decades, our passion for great workplaces has inspired the way we work, think, and serve our customers, from the world's largest enterprises to the smallest start-ups. We are part of the RAJA Group, Europe's leading distributor of office supplies and workplace solutions. With decades of expertise, a shared vision, and a clear strategy, we continue to grow by combining our strong heritage with an eye firmly on the future. At Viking, you will work in an international, diverse, and collaborative environment with colleagues from dozens of nationalities. We believe that serious work and having fun can go hand in hand. You will have the freedom to shape your role, explore new ideas, and develop yourself both professionally and personally.