Electronics Test Engineer & Technical Support Specialist

• Act as the first point of contact for customer technical support: handle incoming telephone and email enquiries about our products, portal access, and features
• Perform functional and feature testing on new and existing products
• Test electronic assemblies and components using in-house test equipment and tools
• Build, test, and quality-check complete production units
• Carry out fault diagnosis and repairs on returned or in-house products
• Contribute to the ongoing development and improvement of features on our customer support portal
• Maintain accurate test records, prepare straightforward reports, and log support interactions
• Support the team with general quality assurance and product validation tasks

Do you have experience in Soldering?, No extensive industry experience is required - full training will be provided on our specific testing processes, PCB manufacturing/assembly, and portal systems. This is an excellent opportunity for a recent graduate or someone with a genuine interest in electronics, technology, and customer support to start or develop their career in a dynamic security technology company., * Confident and clear telephone manner with excellent customer service skills

• Strong written and spoken English
• Good PC literacy (Microsoft Office, general applications; ability to learn in-house software quickly)
• Logical, methodical approach with strong attention to detail
• High level of accuracy when maintaining records and following procedures
• Genuine enthusiasm for technology, electronics, and digital trends
• Ability to work effectively in a small, friendly team

Desirable Skills & Experience

• Previous experience in electronics testing, fault-finding, or basic repair (e.g., soldering, using multimeters/oscilloscopes etc)
• Knowledge of databases, querying data, or basic SQL
• Familiarity with web portals, user support systems, or software testing
• Any background in electronics, electrical engineering, or related fields (degree, HNC/HND, apprenticeship, or self-taught)

What We Offer

• Comprehensive on-the-job training in our testing and manufacturing processes
• Opportunity to work on cutting-edge security products in a growing market
• Friendly, supportive office environment
• Scope to develop skills in both technical testing and customer-facing support
• Chance to contribute ideas to product and portal improvements

If you are a proactive individual with a passion for electronics and helping people, we'd love to hear from you. This role suits someone who enjoys variety, problem-solving, and being part of a long-established yet forward-thinking company., * Do you have previous experience in electronics testing or fault-finding?