Administrator - Fire and Security

The Business Services Administrator provides end-to-end administrative and customer service support across reactive, remedial, and planned maintenance contracts. The role involves call handling, job logging, engineer scheduling, customer communication, and system updates to ensure service delivery meets contractual SLAs and customer KPIs., * Handle enquiries from tenants, residents, and local councils

• Log faults via phone and email and allocate jobs appropriately
• Schedule engineer appointments and manage daily diaries
• Update internal systems and customer portals
• Liaise with engineers, subcontractors, and suppliers
• Chase parts and progress updates to ensure timely completion
• Draft correspondence to tenants and councils
• Deliver a consistently high standard of customer service

Do you have experience in Microsoft Outlook?, * Previous customer service or operational admin experience (preferred)

• Experience with engineer scheduling or service delivery (desirable)
• Strong verbal and written communication skills
• High attention to detail with the ability to work autonomously
• IT literate (Outlook & Word essential, Excel desirable)
• Knowledge of engineer planning software (e.g. Tesseract) advantageous, * How many years experience do you have in an administration role?
• How many years experience do you have in a Fire and Security or Electrical Maintenance enviornment?

• Salary - £26,780 per annum
• Bonus - Annual profit sharing
• Working Hours - 8:30am until 5.00pm Monday to Friday with 30 minutes lunch
• Hybrid Working - Yes 3 days in office & 2 days from home

Job Types: Full-time, Permanent

Pay: £26,000.00-£27,000.00 per year

Benefits:

• Company pension
• On-site parking
• Private medical insurance
• Work from home