DevOps Engineer

We are looking for a DevOps Engineer to join our dynamic Digital Operations team. As a key member of the team, you will play a vital role in ensuring the stability, security, and efficiency of our production environments. You will be responsible for monitoring and maintaining critical infrastructure, proactively identifying and resolving issues, and supporting the seamless operation of our ecommerce and digital platforms.

Our environment is collaborative and innovative, offering you the opportunity to work closely with development and business stakeholders. You will be instrumental in managing production certificates and keys, monitoring logs for potential issues, and ensuring that any incidents are swiftly reported and tracked in the development team's backlog. Additionally, you will take ownership of resolving daily order issues, helping to maintain a smooth customer experience.

As we continue to grow and evolve our technology landscape-including the adoption of modern DevOps practices and cloud-based solutions-your expertise in managing and monitoring CDN systems such as Cloudflare or Akamai will be highly valued. This role is ideal for someone who is passionate about operational excellence, continuous improvement, and delivering reliable digital services.

JOB ROLE AND RESPONSIBILITIES

Manage and monitor production SSL certificates, encryption keys, and CDN systems (such as Cloudflare or Akamai) to ensure security and optimal performance.

• Proactively monitor production logs (using tools like Dynatrace or Cloudflare) for errors, anomalies, and performance issues; investigate root causes and resolve or escalate as needed.
• Report identified issues to the development team's backlog, providing clear documentation and actionable insights for resolution.
• Collaborate with development team to troubleshoot incidents and implement solutions that improve system reliability.
• Manage post-incident reviews, contributing to continuous improvement and knowledge sharing across the team.
• Monitor daily order processing systems for failures or anomalies, investigate and resolve issues affecting order flow, liaising with relevant teams as needed. Document incidents and resolutions to support continuous improvement and knowledge sharing.
• Contribute to the automation of monitoring, alerting, and deployment processes.
• Support the implementation of DevOps best practices across the team.

Do you have experience in Scripting?, * Basic knowledge of DevOps principles and practices.

• Experience with production monitoring, log analysis, and incident management.
• Familiarity with SSL certificate management and key rotation.
• Understanding of order processing systems in an ecommerce or digital environment.
• Experience with ticketing/backlog management tools (e.g., Jira, Azure DevOps).
• Strong analytical and problem-solving skills.
• Good communication and documentation abilities.
• Ability to work collaboratively with development and the operations teams providing timely support to the back-office users from different regions.
• Experience managing and monitoring CDN systems such as Cloudflare or Akamai, including configuration, troubleshooting, and performance optimisation.

DESIRABLE SKILLS

• Experience with cloud platforms (e.g., AWS, Azure, GCP).
• Scripting or automation skills (e.g., Bash, Python, PowerShell).
• Familiarity with CI/CD pipelines and infrastructure as code.
• Knowledge of containerisation (e.g., Docker, Kubernetes).

Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK's number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand! Merging science and innovation, with luxury beauty and style; ghd combines cutting edge technologies and beautiful designs to create the most technically advanced hair tools in the world. ghd tools deliver "safer for hair" heat styling that have become an essential part of the daily lives of professional hair stylists and consumers globally. Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day!, We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values. * Collaborative - We work together to create the extraordinary * Creative - We foster creativity & excellence to create value for our brands and business. * Courageous - We are agile, entrepreneurial & we own our future * Connected - We stay connected and ensure we are always consumer first Notice to Employment businesses/ Agencies.