Head of IT Operations

The Head of I.T. Operations is responsible for leading and managing the organisation's IT infrastructure, service delivery, and operational strategy. This role ensures the reliability, scalability, and security of IT systems while driving strategic operational projects that support business transformation and growth., Leadership & Strategy

• Define and execute the IT operations roadmap in alignment with business objectives ensuring the IT Assistant and Web Developer work in line with this strategy.
• Lead and develop high-performing teams across the IT infrastructure, IT Support, web development and network operations.
• Champion a culture of innovation, accountability, and continuous improvement.

Strategic Project Management

• Lead the planning and execution of strategic IT operational projects, including infrastructure upgrades, migrations, and enterprise system changes/rollouts.
• Collaborate with various company teams, department heads and external IT suppliers to ensure projects are delivered on time, within scope, and on budget.
• Establish project governance frameworks and reporting mechanisms to track progress and outcomes.
• Manage the Magento Web Developer to ensure web-based projects are executed in line with company strategy
• Report to senior management with project updates and reviews

Infrastructure & Systems Oversight

Manage the IT Assistant and work closely with external IT support to ensure:

• Optimal performance, availability, and scalability of IT systems and services.
• Oversee data operations, cloud platforms, and enterprise applications in collaboration with external IT suppliers.
• Manage vendor relationships and negotiate service level agreements (SLAs).

Security & Compliance

• Implement and maintain robust cybersecurity protocols and risk management practices.
• Ensure compliance with industry standards and regulations (e.g., GDPR, ISO 27001).
• Take ownership of all Company IT policies, ensuring they are up to date by conducting regular audits and vulnerability assessments.

Service Delivery & Support

• Oversee IT support functions to ensure timely and effective resolution of incidents and requests.
• Monitor service performance and drive improvements in user experience.
• Manage escalation processes and root cause analysis for major incidents.

Budgeting & Procurement

• Develop and manage the IT operations budget, ensuring cost-effective use of resources.
• Lead procurement of hardware, software, and services in line with strategic goals.
• Evaluate emerging technologies and recommend adoption where beneficial.
• Oversee the management of the IT asset register

Do you have experience in Windows?, Do you have a Bachelor's degree?, · An ability to align IT initiatives with the broader business strategy

· Experience in preparing and managing budgets

· Proven ability to lead, motivate and mange IT teams

· Strong analytical skills for making informed and timely decisions

· Ability to diagnose and resolve complex technical issues

· Excellent verbal and written communication skills for interacting to internal and external stake holders

· Highly organised and self-motivated, with the ability to plan for short to medium term objectives

· Embraces a culture where we 'work as a family'

· A minimum of two years' experience in an equivalent role

· Bachelor's degree in IT Communications or related field

· Windows 11 operating system

· Windows office 365 and Azure

· Windows office 365 Exchange Online

· SharePoint

· Intune

· Cloud storage systems

· Back up technologies

· CRM terminologies

· Firewalls, routers and switches

· Web design and graph

· Microsoft 365 Dynamics Business Central (desirable)

· Starting salary up to 40K depending on experience

· Full time office-based role, Monday to Friday 9-5

· Staff discount

· Workplace pension

· 20 days holiday plus bank holidays

· Company social events

After 6 months

· Monthly sales related bonus scheme

· Company sick pay

· Company Health Care Cash Plan, Job Types: Full-time, Permanent

Pay: Up to £40,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Referral programme
• Sick pay

We form part of the world renowned Aderans Group founded in 1968 with operations across Asia, America and Europe. The Aderans Group is a global leading provider of total hair loss solutions and at the forefront of research and development in the market, providing the latest most advanced innovations in hair replacement technology. With 7 retail salons nationwide, 800 wholesale customers and a successful e-commerce we are one of the leading suppliers and specialists in total hair solution in the UK Through the sheer dedication and understanding on hair, beauty and health we strive to make customers look and feel their best. Our motto - to fill the globe with smiles.