Helpdesk Coordinator - Belfast

Call Handling & Scheduling

• Manage incoming calls and accurately log service requests.
• Schedule and dispatch engineers efficiently based on priority and availability.
• Communicate job details to engineers and provide updates to clients.

Administrative Support

• Prepare documents and reports using Microsoft Office.
• Maintain accurate service records and update job progress.
• Support general office administration as required.

Client & Engineer Liaison

• Provide professional updates to clients and support strong working relationships.
• Act as the main link between clients and engineers, resolving or escalating issues when needed.

System Management

• Ensure accurate data entry and documentation within scheduling systems.
• Review completed jobs and support process and system improvements., Chris Haddock from Vanrath, recently secured an opportunity for me within a large public sector organisation. He was extremely professional, well informed of the industry, was on hand to answer any queries, and smooth the transition from one employer and the next. I highly recommend working with Vanrath.

I have just secured my next great job opportunity with the help of Ross Stevenson. Ross was very professional throughout the whole process, ensuring that the company met my expectations and vice versa. His open and honest communication from the start and relevant updates made the process very seamless.

Very highly recommend Jack, he was extremely knowledgeable and friendly which made the experience a lot more pleasant, done my first week at my new job and very happy! Jack is a credit to himself and Vanrath. Thanks very much!

Emma hall and Thomas are really efficient and motivated employees. They are really helping me to get the job. I highly recommend them. When you talk to them you will feel like you know them since long.

• Previous administrative experience, ideally in a helpdesk or scheduling role.
• Proficient in Microsoft Office, particularly Word, Excel, and Outlook.
• Highly organised with strong multitasking and attention to detail skills.
• Excellent written and verbal communication with a customer-focused approach.