AI Solution Architect

• Accelerate Value Realization: Actively engage with CxO, business, and technical decision makers to drive intent, enablement, and usage of M365 Copilot, Copilot Chat, Agents, and related Microsoft solutions-ultimately securing long-term customer value and renewal.
• Mobilize technical and sales stakeholders around new opportunities and develop customer-specific roadmaps that drive adoption, growth, and measurable business outcomes.
• Customer Satisfaction: Serve as a trusted advisor to customers by applying deep expertise in M365 Copilot and Agents to help achieve Customer Success Plan outcomes.
• Actively listen, challenge constructively, and guide customers toward optimal decisions that unlock value.
• Usage (Cloud & Support) Growth: Develop and execute strategies that increase usage and consumption across M365 Copilot, Copilot Chat, and Agents.
• Lead architecture design sessions, answer technical questions, and provide best practices for activating and governing solutions within enterprise environments.
• Blocker Resolution: Identify and resolve issues preventing successful go-lives by leveraging deep expertise in M365 Copilot, Agents, governance models, and enterprise integration. Lead business and technical conversations to ensure customers realize value from their Microsoft investments while delivering work aligned to Microsoft best practices and reusable IP.
• Customer Insights: Capture structured insights from customer engagements and funnel them back to engineering, product, and cross-functional Microsoft teams to inform continuous improvement and influence product evolution.
• Develop and Evolve Unified IP: Play a central role in the ongoing development, enhancement, and maintenance of our Unified portfolio. Ensure assets remain current with product innovations and field learnings, while creating structured methodologies, templates, and solution patterns validated through customer engagements.
• Scale Best Practices Across the Organization: Codify and scale best practices derived from incubation and customer delivery. Transform learnings into repeatable frameworks, guidance, and artifacts that can be adopted across regions and roles.
• Field Enablement and Upskilling: Enable and upskill field roles within the Customer Success Unit (CSU) by providing training, coaching, playbooks, and readiness materials. Equip CSU teams with the knowledge and confidence needed to execute AI transformation engagements effectively and consistently at scale.
• Learn-It-All Mindset: Maintain continuous learning aligned to team priorities, evolving AI capabilities, and Customer Success objectives. Proactively deepen skills in emerging technologies, architectural patterns, and enterprise readiness areas.

Do you have a Bachelor's degree?, * Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience

• Hands on experience in AI Agents development and Copilot Studio (mandatory)
• Native French speaker (mandatory)
• Fluent English in enterprise and executive environments (mandatory)
• Proven experience working in a customer-facing role (e.g., internal and/or external).
• Proven experience working on technical projects, interacting with business
• Demonstrated experience delivering enterprise-scale solutions with measurable business outcomes.
• Strong understanding and working experience of AI solutions (including OpenAI, Anthropic, Google, Glean)
• Ability to work with senior executives and challenge constructively to drive clarity and alignment.
• Adoption and Change Manage skills (PROSCI certification or equivalent is a plus)
• Experience building or validating Unified Support / Unified Catalog offerings or enterprise-scale reusable IP.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is a global technology company headquartered in Redmond, Washington. Our mission is to empower every person and every organization on the planet to achieve more. We develop, license, and support a wide range of software products, services, and devices that help individuals and businesses realize their full potential.

Our flagship products include the Microsoft 365 productivity cloud, Windows operating system, Azure cloud platform, and Dynamics 365 business applications. We are also a leader in areas such as artificial intelligence, cybersecurity, developer tools, and gaming through Xbox and Game Pass.

With operations in more than 190 countries and over 220,000 employees worldwide, Microsoft is committed to responsible innovation, inclusive economic growth, and sustainability. We work closely with governments, industries, and communities to ensure that technology serves the public good and helps address some of the world’s most pressing challenges.

As we celebrate our 50th anniversary in 2025, we continue to look forward—investing in AI, cloud, and quantum computing to shape the future of work, education, and society at large scale.