ICT Support Engineer

Are you an ICT Support Engineer who enjoys being the first point of contact for ICT-related questions and incidents? Do you like ensuring that users, devices, and ICT systems run smoothly in a professional and regulated environment? At Arion, you play a central role in supporting day-to-day ICT operations across all our entities.

Your role

In this role you will have responsibilities like:

• Responsible for first-line ICT support for all ICT-related questions and incidents;
• Central contact point for operational ICT support within Arion;
• First operational contact for the external ICT provider;
• Support onboarding and offboarding of employees (accounts, devices, access);
• Install, configure, maintain, and replace laptops, mobile devices, printers, peripherals and manage ICT inventory;
• Support and manage Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive);
• Perform basic Azure operational tasks;
• Follow up on system, security, and monitoring reports and escalate when required;
• Develop and maintain user manuals and audit documentation to support audits and compliance activities by working in a structured and traceable way;
• Assist with ICT projects, system upgrades, and deployments; Work with external vendors and service providers when required.

Do you have experience in Windows?, You are a motivated ICT Support Engineer with a strong service-oriented attitude and a broad technical foundation. Experienced in supporting end users, resolving hardware and software issues, and managing workstations and networks. Quick to analyse and resolve incidents, works accurately, thinks in terms of solutions, and feels at home in a dynamic IT environment.

• Certifications: English and Dutch fluency (C1 level, spoken and written)
• Education: MBO+ (preferably in ICT or similar)
• Experience musts: 3+ years of experience in an ICT support or system administration role
• Experience strong plus: ERP and CRM systems (Exact Globe), developing software or data analysis (AI) and supporting production or warehouse environments
• Skills: Solid working knowledge of Windows 11 and Microsoft 365, basic Azure knowledge, ability to multi-task at a high level, ability to adapt to constantly changing environment and work under pressure and being able to work in a dynamic environment and follow defined procedures.

You'll be joining a friendly, international team in a fast-growing company with big ambitions and short communication lines. We offer a dynamic workplace where your input matters and where you'll find space to develop your skills.

• A full-time role (40 hours) with flexibility in your workweek.
• A salary, depending on your relevant work experience.
• 29 vacation days (based on 40 hours), holiday pay, pension, and travel reimbursement.
• A 7-month contract to start, with the intention to offer a permanent position.
• A supportive, international team with short lines and a hands-on culture.
• A modern and well-organized workplace where you can grow.
• Plenty of opportunities to take initiative, learn, and make an impact.