2nd Line Support Engineer

My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month.

Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives.

You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients.

• 2+ years experience in a similar helpdesk or IT environment within a 2nd Line role essential
• Experience working for an MSP is essential
• Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync)
• VMWare/Hyper-V knowledge
• Working within an ITIL environment, preferably holding a current qualification
• Technical qualifications such as CompTIA+, Network+ would be advantageous
• Experience of Agile methodologies would an advantage
• Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
• Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.)
• Experience with onsite/offsite backup products and storage (including cloud storage)
• Ability to work under pressure and manage multiple projects
• Excellent customer service skills
• A full driving licence (access to a vehicle is not required, but beneficial)