2nd/3rd Line Support Engineer

Provide 2nd/3rd line technical support for escalated IT issues across hardware, software, and network environments. Diagnose and resolve complex technical problems involving operating systems, servers, applications, and cloud services. Manage and maintain user accounts, permissions, and security policies. Support and maintain servers, networks, and core IT infrastructure. Utilise ticketing systems to manage, prioritise, and resolve incidents and service requests. Document technical solutions and contribute to the knowledge base. Work closely with 1st line support and other IT team members to improve processes and service delivery. Assist with IT projects, upgrades, and system improvements. Ensure a high standard of customer service and clear communication with users.

Do you have experience in Computer networking?, Our client is seeking an experienced and proactive 2nd/3rd Line Support Technician to join their IT team. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a customer-focused approach to delivering high-quality IT support. This role is critical in maintaining system performance, resolving complex technical issues, and supporting the organisation's IT infrastructure., Strong technical knowledge of Windows environments, networking, and Microsoft 365 (or similar platforms). Proven experience in a 2nd/3rd line support or technical support role. Excellent problem-solving and troubleshooting abilities. Strong communication skills with a customer-focused approach. Ability to work independently and as part of a team in a fast-paced environment. Relevant IT certifications (e.g. Microsoft, CompTIA, ITIL) are advantageous but not mandatory.

At Recruitment Solutions, we specialise in connecting top talent with leading companies across various industries in Kent and East Sussex. Our dedicated team focuses on sectors including office administration, legal, finance, sales, marketing, and customer service. We pride ourselves on providing personalised recruitment solutions tailored to the needs of both our clients and candidates. Serving Kent, East Sussex, and National Companies: With offices in Tunbridge Wells, Sevenoaks, and Kings Hill, we serve a broad range of towns and villages throughout Kent and East Sussex, including Tonbridge, Maidstone, Ashford, Canterbury, and Hastings. We also work with national companies across the UK. Our local and national expertise ensures that we understand unique employment landscapes, allowing us to deliver exceptional recruitment services. Not the Right Fit? If this position isn't right for you, we still want to help! At Recruitment Solutions, we value recommendations. If you know someone who might be a perfect match for this role, please refer them to us. Your recommendation could make a significant difference in someone's career journey.