System Support Administrator

We are on the lookout for a driven and proactive System Support Controller to join a passionate, fast moving team. You will be the go to person for all things database, software, and client support - playing a key role in helping systems run like a dream., * Provide high quality technical and user support for our company's database systems (web and mobile platforms)

• Log, track, and manage support requests, escalating to third-party developers where appropriate
• Coordinate and oversee new system developments and enhancements
• Draft clear system design specifications for development work
• Communicate updates, improvements, and changes to clients in a clear and timely manner
• Creating user guides, help documents and video tutorials to keep things simple for end users
• Building new database sites using pre-designed smart templates

Do you have experience in Administrative experience?, * Excellent communication skills (both written and verbal)

• Experience using Office 365, particularly Word and Excel
• Working knowledge of SharePoint (essential)
• High attention to detail and accuracy
• Ability to manage multiple tasks and prioritise effectively
• Comfortable working both independently and as part of a team
• Experience working with data (e.g., cleaning, importing/exporting in Excel)
• An enthusiastic approach to learning new systems and tools
• Understanding of GDPR (desirable, but training can be provided)

Basildon | Up to £28,000 | Mon-Fri, 08:45-16:45 | Permanent

Are you a tech-savvy problem solver who thrives in a dynamic, client focused environment? Do you enjoy working across a variety of systems and aren't afraid to roll up your sleeves and dig into exciting projects? If you're nodding "yes," we've got the perfect role for you!