Customer Service Desk Agent (100%), Zurich

Join ISS as a Customer Service Desk Agent in Zürich, where innovation meets service excellence. Enjoy a supportive work environment with numerous growth opportunities.

Tasks

• Serve as the primary contact for customer inquiries across channels.
• Handle requests via phone, email, and web, documenting precisely.
• Collaborate with internal teams to provide effective solutions., Customer Service Desk Agent (100%), Zurich At ISS, we all call ourselves Placemakers. Our goal is to ensure that our customers find an optimal environment at their workplace and feel comfortable. Our 14,200 employees/Placemakers have a high level of service understanding to address the diverse customer needs. We fulfill these according to the highest quality standards. As a Customer Service Desk Agent, you are the central contact person for a variety of concerns. You competently and empathetically handle inquiries by phone, email, and web ticket - always with your personality and a strong service mindset. In a stable team, you use your language skills in German and French daily to ensure comprehensive and professional customer service. Your main tasks:

• You are the first point of contact for our customers as well as for internal departments and provide competent support for all concerns.

• You receive customer inquiries by phone, email, and via our web platform and record them precisely in the system.

• You independently clarify concerns, analyze the needs, and forward them directly to the responsible specialist department.

• You create detailed online tickets (e.g., for malfunctions or repairs) and document all relevant information for seamless case processing.

• You update and maintain customer data in the ticket system to ensure smooth information flow.

• You work closely with internal teams to quickly implement effective and sustainable problem solutions. Your profile:

• Fluent German and French skills

• Fluent in German and French, with customer service experience.
• Proficient in Outlook, Excel, and Word; enjoy IT applications.
• Strong problem-solving and communication skills for teamwork., Experience in the service sector, customer service, or call center

• Completed training (career changers welcome!)
• Confident handling of Outlook, Excel, and Word as well as enthusiasm for IT applications
• Strong customer and service orientation to flexibly and solution-oriented address individual concerns
• Independent, structured working style and good organizational skills
• Team spirit and communication skills for effective collaboration in interdisciplinary teams
• Experience with ticketing or CRM systems is an advantage

Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are livable. Our 14,200 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop every day. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we rely on fair employment conditions, equal pay for equivalent work, and secure jobs. Appreciation is more than a promise for us - it is reflected in our five programs and in over 200 training and development opportunities. Because those who bear responsibility must also offer perspectives - and without us, many things would not work.