eFX Application Product Support

• Onboard New Clients: Welcome new clients and users to the FX e-commerce platforms, ensuring a seamless integration experience.
• Trading Approval: Collaborate to obtain necessary trading approvals for onboarding clients.
• Demos & Pitche: Showcase our cutting-edge eTrading applications through engaging pitches and demos to internal and external stakeholders.
• Client Support: Be the first point of contact for users of the Instinct FX platform, providing top-notch support and solutions.
• Liaison Across Teams: Work closely with various teams, including e-FX sales, tech support, and operations, to ensure an exceptional client experience.
• Vendor Coordination: Engage with external vendors, ECNs, and providers for smooth operations.
• Pricing Configuration: Manage and configure pricing schedules tailored to client needs.
• Problem Solving: Investigate and resolve issues related to mapping, price feeds, technical outages, and credit efficiently., * Dynamic Environment: Work in the heart of London's financial district with a team that values innovation and collaboration.
• Professional Growth: Gain valuable experience in eFX and broaden your skill set while supporting high-profile clients.
• Supportive Culture: Join a team that thrives on teamwork and mutual support, ensuring you have the resources you need to succeed.

If you're ready to take your career in finance and technology to the next level, we want to hear from you! Apply now to embark on an exciting journey with our client. Your adventure in eFX awaits!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Are you passionate about the world of finance and technology? Do you thrive in a fast-paced environment where every day presents new challenges? If so, we have an exciting opportunity for you! Our client, a leading organisation in the finance sector, is looking for an enthusiastic and knowledgeable eFX Application Product Support professional to join their dynamic team., * Experience: Previous Experience in client-facing roles within the finance sector, particularly in eFX or similar environments.

• Communication Skills: Strong verbal and written communication abilities, enabling you to connect with clients and internal teams effectively.
• Team Player: Ability to work collaboratively in a high-pressure setting.
• Market Knowledge: Familiarity with FX markets, rates, credit, and emerging markets is essential.
• Client Interaction: Experience working directly with hedge funds and institutional clients is a plus.
• Proactive Approach: Ability to take initiative and resolve day-to-day issues without always relying on procedures.
• Technical Skills: Understanding of UNIX/FIX protocols, eFX trading platforms, and general connectivity knowledge.
• Agile Experience: Familiarity with Agile/Kanban methodologies is advantageous.