Infrastructure Support Analyst

management and supporting services. Linux experience is useful but not essential. What You'll Be Doing Providing 2nd / 3rd line support for a production hosting and infrastructure environmentWorking hands-on with Windows Server (configuration, troubleshooting, changes - not desktop support)Supporting virtualised platforms and associated infrastructure servicesAssisting with infrastructure projects including upgrades, migrations and new deploymentsMonitoring systems and responding to alerts within agreed SLAsWorking with datacentre and third-party partners for connectivity and VPN change requestsManaging and supporting storage technologiesSupporting firewall rule changes and security policiesAssisting with patching, backups, DR testing and general platform stabilityWhat We're Looking ForExperience in a 2nd or 3rd Line Infrastructure / Systems / Hosting Support roleStrong Windows Server experience and confidence working in server environmentsSome exposure to Linux (nice to have, not

Infrastructure Support Engineer (2nd / 3rd Line) South Manchester (Hybrid - 1 day onsite) £35,000 - £40,000 + excellent benefits Are you a solid 2nd or early 3rd Line Engineer with strong Windows Server experience who wants to move further into infrastructure and project work? We're working with a long-established, award-winning software and hosting provider based in South Manchester who are looking to add an Infrastructure Support Engineer to their close-knit platform team. This is a hands-on role supporting live environments, but with genuine opportunity to get involved in infrastructure projects, upgrades and ongoing platform improvements. The Role:This position sits between support and infrastructure delivery. There's no split between "support" and "projects" - if an issue comes in, the whole team gets involved, and equally you'll be encouraged to contribute to project work as part of your day-to-day role. The environment is predominantly Windows-based, with Linux used for, mandatory)Experience with virtualisation (VMware or similar)Understanding of storage platforms and technologiesWorking knowledge of networking fundamentals:IP-level routingVLAN conceptsFirewall policiesVPN changes (requests and coordination rather than full design)A collaborative mindset - happy to support BAU issues and get involved in project deliverySomeone curious, hands-on and keen to continue developing their infrastructure skillsWhy Join?South Manchester location with excellent transport linksHybrid working - typically 1 day per week onsiteSupportive, low-churn environment with a strong team cultureReal exposure to infrastructure projects and platform improvementsExcellent benefits package including private medical and bonusSalary £35,000 - £40,000, depending on experienceIf you're a capable infrastructure support engineer looking to take the next step without being thrown in at the deep end, this is a great opportunity to grow in a stable, well-run environment. 0161 672 5419 for a confidential chat.Cathcart Technology is acting as an Employment Agency in relation to this vacancy.