Infrastructure Support Analyst

This position sits between support and infrastructure delivery. There's no split between "support" and "projects" - if an issue comes in, the whole team gets involved, and equally you'll be encouraged to contribute to project work as part of your day-to-day role.

The environment is predominantly Windows-based, with Linux used for management and supporting services. Linux experience is useful but not essential.

What You'll Be Doing

Providing 2nd / 3rd line support for a production hosting and infrastructure environment Working hands-on with Windows Server (configuration, troubleshooting, changes - not desktop support) Supporting virtualised platforms and associated infrastructure services Assisting with infrastructure projects including upgrades, migrations and new deployments Monitoring systems and responding to alerts within agreed SLAs Working with datacentre and third-party partners for connectivity and VPN change requests Managing and supporting storage technologies Supporting firewall rule changes and security policies Assisting with patching, backups, DR testing and general platform stability

Are you a solid 2nd or early 3rd Line Engineer with strong Windows Server experience who wants to move further into infrastructure and project work?, Experience in a 2nd or 3rd Line Infrastructure / Systems / Hosting Support role Strong Windows Server experience and confidence working in server environments Some exposure to Linux (nice to have, not mandatory) Experience with virtualisation (VMware or similar) Understanding of storage platforms and technologies Working knowledge of networking fundamentals: IP-level routing VLAN concepts Firewall policies VPN changes (requests and coordination rather than full design) A collaborative mindset - happy to support BAU issues and get involved in project delivery Someone curious, hands-on and keen to continue developing their infrastructure skills

Supportive, low-churn environment with a strong team culture Real exposure to infrastructure projects and platform improvements Excellent benefits package including private medical and bonus Salary £35,000 - £40,000, depending on experience