Senior ICT Infrastructure Analyst

Grade: Assembly Grade 7 Directorate Parliamentary Services Business Area Information Systems (IS) Office Accountable to Lead ICT Infrastructure Analyst Location: Parliament Buildings & NI constituency offices

About the Role

As a Senior ICT Infrastructure Analyst, you'll play a key role in supporting the smooth running of the ICT Infrastructure team. You'll help provide a secure, stable and reliable ICT environment for Assembly Members, Party Support and Secretariat staff in Parliament Buildings, as well as for MLA constituency offices across Northern Ireland.

A major part of this role focuses on server and network management, supporting critical systems and contributing to the delivery of high-quality ICT services.

Key Responsibilities

You will be responsible for:

• Providing technical support and advice to customers in person, by phone and email
• Diagnosing and resolving issues efficiently, ensuring full resolution and customer follow-up
• Classifying and prioritising problems, documenting root causes and implementing preventative measures
• Identifying wider technical or system issues and supporting the development of solutions
• Patching and updating MS Windows Server 2012 or later in a Hyper-V 2019 environment, and ensuring appropriate security measures
• Supporting and managing services in the Microsoft Azure cloud environment
• Supporting delivery of in-house applications using Microsoft technologies (e.g., DevOps pipelines, Company Portal)
• Managing and configuring TCP/IP network equipment, including switches
• Managing and maintaining MS Exchange 2016 (or later) on-premise and Office 365 email systems
• Managing and maintaining Active Directory and Microsoft cloud identity
• Investigating system alerts and providing appropriate responses
• Contributing to disaster recovery planning and contingency preparations
• Assisting with the development and maintenance of Windows 10 or later device configurations
• Supporting secure remote access and smart devices
• Building effective relationships with senior stakeholders and providing guidance
• Complying with all staff policies, including Equal Opportunities and Dignity at Work
• Managing information and records in line with policies and statutory requirements
• Undertaking other duties as required by the Assembly Commission

Essential Criteria

Applicants must meet one of the following criteria by the closing date:

(a)

• Hold at least a HND in Computing or another ICT-related discipline
• Have at least 1 year's experience in an Infrastructure Support or Service Desk environment

Courses must include at least 50% computing content, with details provided in the application.

OR

(b)

• Have at least 3 years' experience in an Infrastructure Support or Service Desk environment

Experience may include time spent on work placement.

Technical Skills (minimum one year's experience required in either area)

Skill 1:

• Managing MS Windows Server 2012 or later in a Windows Hyper-V 2019 environment
• Managing MS Exchange 2016 (or later) and Office 365
• Managing the Microsoft Azure environment

Skill 2:

Support and administration of a TCP/IP-based network, including at least two of the following:

• Remote access equipment
• Firewalls
• Switches
• Routers

Additional Required Competencies

Applicants must also demonstrate:

• Ability to analyse business requirements and produce logical, customer-focused ICT solutions
• Strong interpersonal and communication skills, including the ability to explain technical concepts in non-technical language
• Excellent planning and organisational skills, with the ability to manage a diverse and unpredictable workload
• Ability to work effectively as part of a team and influence people and resources to meet objectives

#4774494 - Gemma

• Hold at least a HND in Computing or another ICT-related discipline
• Have at least 1 year's experience in an Infrastructure Support or Service Desk environment

Courses must include at least 50% computing content, with details provided in the application.

OR

(b)

• Have at least 3 years' experience in an Infrastructure Support or Service Desk environment

Experience may include time spent on work placement.

Technical Skills (minimum one year's experience required in either area)

Skill 1:

• Managing MS Windows Server 2012 or later in a Windows Hyper-V 2019 environment
• Managing MS Exchange 2016 (or later) and Office 365
• Managing the Microsoft Azure environment

Skill 2:

Support and administration of a TCP/IP-based network, including at least two of the following:

• Remote access equipment
• Firewalls
• Switches
• Routers, * Ability to analyse business requirements and produce logical, customer-focused ICT solutions
• Strong interpersonal and communication skills, including the ability to explain technical concepts in non-technical language
• Excellent planning and organisational skills, with the ability to manage a diverse and unpredictable workload
• Ability to work effectively as part of a team and influence people and resources to meet objectives