Deskside Support Engineer
ECS Recruitment Group
Marlow, United Kingdom
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Marlow, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Azure
Issue Tracking Systems
Microsoft Software
Microsoft InTune
ServiceNow
Job description
A Global Infrastructure Consultancy is seeking a Deskside Support Engineer to join their onsite support team in Marlow. This is a hands-on role supporting users, hardware, software, and local infrastructure, with exposure to modern Microsoft technologies and VIP environments., * Carry out basic hardware repairs (warranty and non-warranty).
- Manage PC lifecycle tasks and asset management.
- Support installations, moves, and changes.
- Provide deskside software support.
- Act as Smart Hands for network and print equipment.
- Deliver VIP support.
- Support conferencing and onsite events.
Requirements
- Previous IT support experience across PC hardware/software, networking, or print support.
- Knowledge of Intune, Autopilot, Microsoft 365, Azure, and Active Directory.
- Strong customer service and communication skills.
- Ability to prioritise workload and stay organised.
- Comfortable using ticketing systems (ServiceNow or similar).
- Willingness to act as Smart Hands for network/print equipment.
- Keen to learn, develop, and grow within the role.
