Marketing Technologies Solution Owner : Customer Service / Case Management

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat - heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt. Die Position

Are you a visionary leader at the intersection of technology, healthcare, and customer experience?

At Roche, we are building a world-class, integrated Marketing Technologies ecosystem to add meaning and value to every customer interaction. As a MarTech Solution Owner, you will be the strategic architect of this evolution. You won't just manage products; you will lead a global transformation that harmonizes technology across Roche Pharma, ensuring our digital engagement translates directly into improved patient outcomes. The Opportunity

• Strategic Vision: Define and drive the roadmap for a centralized, scalable customer-centric ecosystem across global, regional, and affiliate levels.
• Ecosystem Leadership: Act as the primary business owner for the value stream, ensuring end-to-end integration between business strategy and technical execution.
• Innovation Catalyst: Champion emerging technologies (AI, automation) to keep Roche's engagement strategies at the cutting edge of the biotechnology industry.
• VACC Leadership: Lead and mentor a high-performing team of Product Managers and Business Process Managers, fostering a culture of empowerment and agility.
• Collaboration: Bridge the gap between Global Business, Informatics (IT), and external vendors to deliver seamless, stable, and high-impact digital solutions.

Who You Are

You are a decisive, pragmatic business leader who thrives in complex, decentralized environments. You have a "one-enterprise" mindset and a proven track record of demonstrating how technology enhances business outcomes in the life sciences sector.

Do you have experience in Management?, Do you have a Master's degree?, * Industry Expertise: 5-10 years in Pharma/Biotech (or related) with deep domain knowledge in Customer Service, Case Management, and Medical Inquiries.

• MarTech Mastery: Proven experience as a Solution/Product Owner for major CRM/Service platforms (e.g., Salesforce Service Cloud, Veeva).
• Leadership: 3+ years of direct people management or 10+ years leading large matrixed teams.
• Agile Native: Strong proficiency in Scaled Agile (SAFe) and DevOps environments.
• Transformation Specialist: Demonstrated success leading large-scale go-to-market transformations and process design workshops (using tools like Miro/FigJam).
• Education: University degree required; MBA or advanced degree preferred.
• Mobility: Willingness to travel globally (~20%).

Why Roche? You will join a team where "Advanced Analytics" isn't just a buzzword-it's the engine driving business insights. We offer a culture defined by the VACC (Visionary, Architect, Catalyst, Coach) leadership principles, where your work contributes to a common goal: delivering better outcomes to more patients, faster. Wer wir sind Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat - heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.