Data Analyst - Contact Center Operations

Join MSX International, a leading consultancy for the automotive industry. As a Data Analyst, you will design, develop, and maintain data models and dashboards, delivering actionable insights into customer data. This role is key to driving decision-making and identifying new opportunities to enhance performance. You will collaborate on establishing effective data ETL practices and processes, conduct research and analyze ad-hoc studies, and document process flows and business rules., Visualisation des données Collaboration et travail d'équipe Aptitude à résoudre les problèmes Data engineering Tableau +3 Missions clés

Design and develop KPI dashboards to enhance decision-making and performance tracking.

Leverage data mining techniques and reporting tools to create insightful reports and dashboards.

Collaborate on establishing effective data ETL practices and processes., We are seeking a Data Analyst to join our team and support our Contact Center operations. In this role, you will design, develop, and maintain data models and dashboards, delivering actionable insights into customer data. This technical position is key to driving decision-making and identifying new opportunities to enhance performance., * Design and develop KPI dashboards to enhance decision-making and performance tracking.

• Leverage data mining techniques and reporting tools to create insightful reports and dashboards.
• Prepare analytics reports in a clear and professional presentation format.
• Collaborate on establishing effective data ETL practices and processes.
• Conduct research and analyze ad-hoc studies as required.
• Document process flows and business rules, ensuring up-to-date and accurate records.
• Process and analyze large datasets, keeping current reports updated and relevant.

• Bachelor's degree in Computer Science, Statistics, Mathematics, or a related field.
• 1-3 years of experience in fast-paced industries (automotive or similar businesses preferred).
• Strong experience with data visualization tools (e.g., Tableau, Power BI).
• Excellent analytical skills to interpret and communicate data insights effectively.
• Experience with ETL tools (e.g., KNIME).
• Detail-oriented with a proactive and solutions-driven mindset.
• Strong multitasking, organizational, and problem-solving skills.

Nice-to-have requirements

• Proficiency in SQL for querying relational databases.
• Expertise in data manipulation, complex analysis, and statistical modeling.
• Ability to collaborate effectively with project management teams.
• Full professional proficiency in English is required.
• Ability to perform advanced statistical analysis.

• Salary: €24-26,000 gross per year.

• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 3-6 months).

• Be part of a great team of professionals in an internationally consolidated company.

• MSX Bazaar: A collective purchasing portal with fantastic discounts for employees.

• The possibility to join the Flexible Compensation Plan (including medical insurance, transport card, meal card, training, and more).

• 23 working days of vacation per year, as stipulated by the collective agreement.

• Additional incentives such as employee referral programs, opportunities as internal trainers, recognition for new business contributions, and more., Automobile 420 collaborateurs Créée en 1993 Âge moyen : 42 ans Chiffre d'affaires : 44M€ 36% 64%

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Qui sont-ils ?

MSX International est une société Américaine acteur de l'industrie automobile.

Leader mondial de la prestation de service dédiée aux constructeurs automobiles et différents acteurs de la mobilité

MSX combine expertise du secteur et solutions technologiques pour proposer à ses clients des solutions sur mesure.

L'entreprise articule son offre de services autour de 7 chaînes de valeurs.

• VS 1: Optimisation du diagnostic et de la réparation
• VS 2: Administration des garanties et des réparations
• VS 3: Engagement des consommateurs
• VS 4: Pièces, accessoires et prestations de service
• VS 5: Performance commerciale
• VS 6: Solutions pour la formation
• VS 7: Business analyse

Les 3 piliers fondamentaux au sein de l'entreprise et à l'origine de la réussite des équipes dans leurs missions sont:

1. Expertise et Agilité
2. Passion et Engagement
3. Esprit d'équipe et Autonomie

At MSX International, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes. With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service. Today, our team comprises over 170 professionals, and thanks to our commitment to excellence, we continue to grow!