IT Manager, Operations Manager, Digital

As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards., Team Leadership and Management:

• Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
• Allocate resources efficiently to ensure timely and successful project delivery.
• Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.

Operational Oversight:

• Oversee the daily operations of digital systems, applications, and infrastructure.
• Ensure high availability and performance of all IT services and applications.
• Implement and maintain monitoring systems to proactively identify and resolve issues.

Application Support:

• Manage application support activities to ensure the prompt resolution of incidents and service requests.
• Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
• Ensure all applications are updated, patched, and maintained in line with best practices.

Technical Project Management:

• Oversee the planning, execution, and delivery of technical projects.
• Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
• Facilitate communication and collaboration between project teams and stakeholders.

Cyber Security and Compliance:

• Ensure the implementation and adherence to cyber security policies and procedures.
• Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
• Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.

Quality Assurance:

• Oversee the end-to-end quality assurance process for all digital products and services.
• Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
• Ensure quality assurance processes are followed to maintain high standards.

Strategic Planning and Improvement:

• Develop and implement strategies to enhance digital operations and IT service delivery.
• Identify opportunities for process optimisation and efficiency gains.

Stakeholder Communication:

• Act as the primary point of contact for all digital operations-related matters.
• Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
• Facilitate effective communication between IT teams and business units.

Problem Solving and Incident Management:

• Manage and resolve high-priority incidents and critical issues.
• Conduct root cause analysis and implement corrective actions to prevent recurrence.
• Develop and maintain incident response plans and procedures.

• Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
• Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
• Excellent understanding of IT infrastructure, application support, and digital operations.
• Demonstrated experience in managing technical projects and ensuring successful delivery.
• In-depth knowledge of cyber security principles and compliance requirements.
• Strong understanding of quality assurance processes and methodologies.
• Exceptional problem-solving and analytical abilities.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Familiarity with IT service management (ITSM) frameworks such as ITIL.
• Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.

• Competitive salary and benefits package.
• A dynamic, collaborative work environment with opportunities for professional development and growth.
• A chance to lead and shape the future of digital operations, Our role is to help our employees develop their careers through planning, coaching and training. We recognise everyone's contribution to our success and reward achievement at every level. Along with generous commission and bonus schemes, we offer a variety of on-the-spot rewards - from bottles of fizz, team nights out, and extra days off; to thrill-seeking experience days, social events and money off vouchers.

We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects., Experis delivers talent with the powerful combination of the technical skills you're after multiplied by the soft skills that are harder than ever to find. Offering IT resourcing, project solutions and managed services, we enable organisations to cultivate individuals and teams prepared for the digital age. Experis is part of the ManpowerGroup family of brands. ManpowerGroup is the world leader in innovative workforce solutions, connecting human potential to the power of business, We're Experis - the professional resourcing arm of ManpowerGroup and the largest IT recruiter in Europe; placing more than 44,000 experts into IT every day. We're a different kind of talent company with a reputation as the global leader in professional talent and workforce solutions. That's why over 80% of the Fortune Global 500 turns to us for the professional talent that will set their business apart., Unlocking talent is what we do. Through a structured career ladder which incorporates extensive training, coaching and mentoring opportunities, we'll empower you with the tools you need to achieve your personal best. We'll work with you to build a development path that's aligned to your aspirations - whether you're at the very start of your career or a seasoned professional. We offer one-day training courses, digital learning, leadership programmes and many other development initiatives.