IT Field Service Engineer

• Deliver exceptional support and solutions for clients IT issues, both in remote settings and through on-site visits.
• Exhibit expertise in managing Microsoft Windows environment, IT Hardware and Networking technologies.
• Act as the primary contact for customer support via phone, email, or helpdesk tickets.
• Consistently provide a friendly, efficient, and effective service experience to our clients.
• Offer remote troubleshooting support and conduct maintenance callouts.
• Execute on-site installations and site surveys.
• Be available for at least one Saturday per month for potential callouts or installations.

Do you have a valid Driving Licence license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, * Excellent communication skills and the ability to actively listen.

• Good Knowledge in managing Windows desktop operating systems.
• Advanced troubleshooting abilities for technical issues involving IT hardware, software, and network devices.
• Good Understanding of configuring, supporting, and troubleshooting Microsoft Windows server operating systems.
• Good understanding of Active Directory, DHCP, DNS, Group Policies, and File / Print Services.
• Working knowledge of computer networking.
• Advanced skills in IT Hardware installation.
• Experience of the Microsoft 365 Platform.
• Familiarity with VoIP telephony.
• Experience in installing and maintaining VoIP equipment.
• Possession of a full UK driving license.
• Must be a UK resident with the right to work in the UK.

Nice to have:

• Experience of Digital X-Ray systems
• Experience of using Microsoft Azure
• Experience of using Datto PSA and RMM
• Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business., * A-Level or equivalent (preferred), * Technical support: 3 years (required)

Join Microminder a leading MSP dedicated to the healthcare industry for over 40 years. We service over 2000 clients across the UK and Republic of Ireland and are seeking skilled and professional IT Field Service Engineers based in London and the Southeast of England. This is a field role where you will be expected to drive to various Clients on a regular basis. This is not a remote role.