IT Support Engineer

We are seeking a service-focused and proactive IT Support Engineer to join our growing IT function. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a busy environment, and is keen to build strong foundations in IT support while developing their technical expertise.

In this role, you will play a key part in delivering day-to-day technical support across the business. You will take ownership of support tickets, troubleshoot a range of IT issues, and work closely with senior team members to support the wider infrastructure, including networking, security, and core systems. You will gain hands-on experience across hardware, software, account management, and operational systems, as well as exposure to projects and infrastructure changes. As the organisation continues to expand, this position provides a clear pathway for growth and ongoing professional development., * Serve as a primary point of contact for employees seeking technical assistance via phone, email, or Helpdesk systems.

• Support IT colleagues in the delivery of projects and infrastructure-related work.
• Apply foundational knowledge of LAN, WAN, DNS, and Active Directory administration.
• Deliver high-quality End User Computing support, including desktop troubleshooting, Windows Virtual Desktop (WVD) management, and software support.
• Provide technical support for more than 25 UK locations through remote tools or on-site visits when required.
• Carry out additional IT duties to ensure smooth and efficient departmental operations.
• Attend depots to support infrastructure installations and upgrades.
• Configure and deploy hardware including laptops, mobile devices, and tablets (iOS and Android).

Do you have experience in iOS?, * Strong diagnostic skills across mobile platforms (iOS and Android) and Windows devices, with the ability to resolve technical issues efficiently.

• Practical experience with Azure, Microsoft 365, Active Directory, and Group Policy.
• Excellent communication and interpersonal skills, with the ability to engage confidently and professionally with colleagues at all seniority levels.
• A proactive, solutions-driven mindset with the ability to manage competing priorities in a fast-paced environment.
• Eagerness for continuous learning and professional development, with a commitment to expanding technical knowledge and qualifications.
• Ambition to contribute to the development and improvement of IT operations within a growing organisation.

What We Provide

• Comprehensive in-house training delivered at our Winsford office.
• Access to the People Safe app, offering round-the-clock emergency support and ensuring your safety at work and beyond.
• Professional development opportunities.

Employee Benefits

• Competitive salary
• Hybrid working
• 25 days annual leave plus bank holidays increasing with service
• Company pension scheme
• Life cover
• Free confidential wellbeing, health and legal support via Wisdom
• Refer a Friend scheme - earn up to £600 (T&Cs apply)
• Loyalty Scheme starting from 1 years service

About SRL Traffic Systems SRL Traffic Systems is the UK's leading manufacturer and supplier of portable and temporary traffic light systems and traffic management solutions. We are committed to innovation, safety, and efficiency, delivering cutting-edge technology such as REMOS to transform how traffic is managed nationwide.

We care deeply about creating a safe and supportive environment for all our colleagues and customers. As part of this commitment, all new starters undergo Drugs and Alcohol testing, and periodic testing is carried out across the organisation.

Our recruitment process includes a phone screening followed by an on-site interview.

SRL Traffic Systems is an equal opportunities employer. We value diversity and inclusion and will make reasonable adjustments during the process if requested.     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.