Desktop Support Engineer

We are seeking a Desktop Support Engineer to join our Information Technology team and provide first-class technical support to end-users across our Winnersh and London offices, as well as remote users throughout Europe. This role is essential to maintaining reliable IT operations, supporting a hybrid workforce, and ensuring systems, hardware, and applications remain secure, compliant, and fully operational. What makes this role interesting?

• You'll have real ownership and visibility, acting as the face of IT for local offices while still contributing to a broader, international user base.
• You'll work across a wide range of technologies - Windows, macOS, networking, hardware, security, and collaboration tools - keeping the role varied and hands-on.
• You'll be part of a collaborative IT environment, partnering with Client Platform Engineering and Security on improvements, upgrades, and keeping systems current.

Why make the move?

• This role offers more impact and autonomy than a typical desktop support position - you're not just fixing issues, you're improving how people work.
• You'll face meaningful technical challenges, from troubleshooting complex issues to supporting system upgrades and migrations.
• The problems we're solving are real: improving user experience, reducing downtime, strengthening security posture, and supporting a hybrid workforce at scale.

Here's how you'll be making an impact:

• Be the trusted first and second-line support for hardware, software, and network issues - keeping colleagues productive and confident in their tools.
• Set up, configure, and maintain desktops, laptops, peripherals, operating systems, and applications so everything works seamlessly from day one.
• Support and educate users by explaining technical solutions clearly, creating documentation, and helping people get the most out of their technology.
• Own incidents from start to finish - logging, tracking, resolving, and escalating issues where needed to ensure fast, effective outcomes.
• Manage IT assets and inventory, ensuring hardware and software are tracked, compliant, and well-maintained.
• Contribute to IT projects such as upgrades, migrations, and new technology rollouts that improve how the business operates.
• Help protect the organisation by following security policies and partnering with engineering and security teams to keep systems patched and up to date. Your work will directly reduce downtime, improve employee experience, and support secure, scalable operations across the business.

Do you have experience in macOS?, * 2 - 3 years of experience in Desktop Support, IT Support, or Service Desk roles

• Hands-on experience supporting Windows and macOS environments
• Strong troubleshooting skills across hardware, software, printers, and peripherals
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with Active Directory and user account administration
• Familiarity with remote support tools and hybrid working environments
• Strong verbal and written communication skills, including the ability to explain technical concepts clearly
• Customer-focused mindset with strong problem-solving and time-management skills - flexibility to occasionally work in the evenings/weekends to perform maintenance tasks or respond to urgent technical issues

Giving back is a huge part of our culture. Alongside an extra "change the world" day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

A Gartner® Magic Quadrant Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities., If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik's Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests. Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.   You must create an Indeed account before continuing to the company website to apply